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y0shi_
Paper Tape
Posts: 11
Registered: ‎05-19-2011
Location: Germany
Views: 6,191
Message 1 of 41

Thinkpad Edge e520 graphics problem

So I got my new laptop and for some reason the graphics card doesnt work correctly. Whenever I try to play starcraft2 on medium (which even the intel chp is capable of doing) it looks like this when using the radeon:

 

http://img217.imageshack.us/i/screenshot2011050510363.jpg/


I emailed AMD about this and they told me its probably a drivers issue but their CCC doesnt support the switchable graphics notebooks and I should ask lenovo for drivers. But I cant find anything but drivers for the intel chip. I also dont have a phone available right now and I cant seem to find a support email adress and this is getting pretty frustrating and makes me wonder why they use this switchable graphics thing if they cant even make it work Smiley Sad 

 

I tried turning the intel chip off but CCC wont recognize the radeon even when I do this, also for some reason deactivating one of the graphics cards seems to make the other one not working properly anymore either :/

 

I found this on the starcraft board where a guy uses the same graphics card / intel / driver and has the same issue:

http://eu.battle.net/sc2/en/forum/topic/2057776037

Im a bit underwelmed by the lack of email support, hopefully someone can help me out here

Thanks alot
David

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 6,165
Message 2 of 41

Re: Thinkpad Edge e520 graphics problem

This might work:

Switch to the Radeon card. Download the 11.5 catalyst drivers and use Device Manager to install the driver manually for the AMD GPU.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
y0shi_
Paper Tape
Posts: 11
Registered: ‎05-19-2011
Location: Germany
Views: 6,163
Message 3 of 41

Re: Thinkpad Edge e520 graphics problem

Where can I download the drivers manually? I only found the catalyst download :/

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 6,148
Message 4 of 41

Re: Thinkpad Edge e520 graphics problem

You can find it here:
http://forums.guru3d.com/showthread.php?t=344091

You should run the exe to let it unpack; exit out of the Catalyst Install Manager. You don't want to use the automatic install because you have a switchable graphics setup.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
y0shi_
Paper Tape
Posts: 11
Registered: ‎05-19-2011
Location: Germany
Views: 6,144
Message 5 of 41

Re: Thinkpad Edge e520 graphics problem

It just instantly tells me that the driver is up to date anyway, but I dont think it even checks, just tells me because the auto-update says so Smiley Sad

Anyway, if its not the driver, what could it be then?

 

"8.811.1.5000" this is the driver version, is this really the newest one?

y0shi_
Paper Tape
Posts: 11
Registered: ‎05-19-2011
Location: Germany
Views: 6,137
Message 6 of 41

Re: Thinkpad Edge e520 graphics problem

I just checked somethin, in the bios you can usually switch between switchable-integrated(or something like that) and discrete graphics but I dont have the "discrete" option. Additionally I tried to use some memory tester but when I disabled the Intel he didnt recognize any grahpics card at all. But if the ati isnmt working at all, shouldnt the notebook turn black once I disable the intel? Or si there some kind of emergency backup graphics something? I mean the resolution switches back to 1024xsomething Smiley Sad

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 6,129
Message 7 of 41

Re: Thinkpad Edge e520 graphics problem

The latest ATI side driver is 8.850, so no, 8.811 isn't the latest version. Catalyst will refuse to install the standard way because you have switchable graphics.

Put it on switchable and try starting Windows. ATI/Intel switchable setups work better than NVidia Optimus but are more finicky if you mess with the BIOS option.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
y0shi_
Paper Tape
Posts: 11
Registered: ‎05-19-2011
Location: Germany
Views: 6,121
Message 8 of 41

Re: Thinkpad Edge e520 graphics problem

Its on switchable anyways? And do you think the older driver could be the issue? Is there any way to get your hands on the actual driver instead of the whole catalyst programm which wont work?

Thanks yfor your help =)

y0shi_
Paper Tape
Posts: 11
Registered: ‎05-19-2011
Location: Germany
Views: 6,113
Message 9 of 41

Re: Thinkpad Edge e520 graphics problem

I also found this:

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-74295

For some reason the drivers for both graphics cards seem to be the exact same?! So I thought that maybe updating the intel one could do the trick. I had to turn the radeon off in the bios but then I could install it. But once I turn the radeon back on I just see 2 "standart vga graphics" in the device manager so I guess this doesnt work either Smiley Sad

Is it possible that the radeon thries to run on the intel driver?

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 6,107
Message 10 of 41

Re: Thinkpad Edge e520 graphics problem

Sigh. You never disable Switchable in BIOS. Ever. It causes lots of issues.

1. Set BIOS to switchable.

2. Boot into Safe Mode and uninstall everything for the graphics adapters, including in Device Manager.

3. Reboot into regular Windows.

4. Install this: http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-77300

5. Reboot.

6. The Catalyst 11.5 Mobility drivers should've extracted to C:\AMD or C:\ATI

    In this folder, you should find the subfolder Packages somewhere.

    Go Packages, Drivers, Display, W7_INF (32-bit) or W76A_INF (64-bit)

7. Enable the ATI adapter (not by setting the BIOS option).

8. Launch Device Manager.

9. Right-click the Radeon, choose Update Driver Software.

10. Browse my computer for driver software.

11. Let me pick from a list of device drivers on my computer.

12. Have Disk.

13. Navigate to the folder from 6 with the INF file in it, accept the folder choice.

14. Find either the 6470M or 6630M which you have.

15. Accept the driver choice and the warnings.

 

This should install the 8.850 ATI-side drivers.

Note that this is unsupported by Lenovo and may or may not work.

 


W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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