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clifdon
Paper Tape
Posts: 4
Registered: ‎12-24-2011
Location: The Netherlands
Views: 1,338
Message 1 of 8

Thinkpad Edge with Gobi-2000 WWan card (no sim installed)

When I place a simcard in the cardholder. The Lenovo software says 'no simcard installed'

It's a KPN(dutch) simcard. If I search on the internet I can only find information about this controller working with Vodafone cards. Is this my problem?

 

Is there anything I need to change about my settings or anything? When I use the simcard in another USB WWan device it asks for a pin. When it is the lenovo it only says 'no sim card installed'.

 

I hope someone can help me out.

 

thnx for the support.

Community SeniorMod
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Posts: 3,925
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Location: US
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Message 2 of 8

Re: Thinkpad Edge with Gobi-2000 WWan card (no sim installed)

Hi clifdon and welcome to the community,

 

What model Edge to you have? Include the Model number, not the serial number.

 

Dave 


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clifdon
Paper Tape
Posts: 4
Registered: ‎12-24-2011
Location: The Netherlands
Views: 1,277
Message 3 of 8

Re: Thinkpad Edge with Gobi-2000 WWan card (no sim installed)

Thnx for this first reply,

On the back of my thinkpad I only find a sticker with:

Type: 0328-5EG 

Nothing moreSmiley Sad.

When I checked the box where it was deliverd in there was something more:

P/N: NVY5EMH

 

I hope there is something you can do for me.

Community SeniorMod
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Message 4 of 8

Re: Thinkpad Edge with Gobi-2000 WWan card (no sim installed)

Hi clifdon,

 

You have an Edge 11.  Does your card show up in device manager under network adapters?  If you hit Fn+F5, does it bring up a window that lists WLAN and WWAN?  Does your machine have a wireless switch on it, maybe in the front of the machine?  Is it on? We have to make sure that the machine is recognizing the card first.

 

It looks like your machine takes three different WWAN cards.  You might have to make a call to service and see which card is supported by your carrier.  Unless another member knows and chimes in on this.

 

Dave


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clifdon
Paper Tape
Posts: 4
Registered: ‎12-24-2011
Location: The Netherlands
Views: 1,238
Message 5 of 8

Re: Thinkpad Edge with Gobi-2000 WWan card (no sim installed)

Yes the Gobi card shows up in the device manager. When I hit F5 there is a Wwan button and it's 'ON'. So this ain't the problem. It's just it doesn't recognise my simcard. 

 

I emailed my carrier today with the question if they support the Gobi 2000 card. I think the answer is 'we don't know where you are talking about' 

 

But another question. Is this forum the only support I can get from lenovo? I still have 70 days warranty on the netbook. Maybe the Gobi chip isn't working very well or something. I just want to know what they can do about it. 

 


Community SeniorMod
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Message 6 of 8

Re: Thinkpad Edge with Gobi-2000 WWan card (no sim installed)

Make a call to service and see if the carrier you're trying to use is supported by the card that's in your machine.

 

The carrier isn't going to know, which you found out.

 

http://support.lenovo.com/en_US/detail.page?DocID=HT036550

 

Here's the phone list for support.


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clifdon
Paper Tape
Posts: 4
Registered: ‎12-24-2011
Location: The Netherlands
Views: 1,214
Message 7 of 8

Re: Thinkpad Edge with Gobi-2000 WWan card (no sim installed)

Ok I found the solution on my own!

It's working fine now. After a while of searching x_x

It was just the sim pincode. There was a stock 0000 pincode on the chip. I had to remove that pin using my mobile phone. 

 

Now I can finally use my Wwan card!

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Message 8 of 8

Re: Thinkpad Edge with Gobi-2000 WWan card (no sim installed)

That's great.  Thanks for posting your fix.


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