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5 Posts

11-17-2017

GB

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Thinkpad laptop dead?

2017-11-17, 12:20 PM

A couple of days ago my Thinkpad laptop would not wake up from sleep mode. It gives every appearance of being completely dead i.e. no lights or sounds when trying to boot. It is 18 months old, so out of warranty, and the model number is E560 20ES. It is running Windows 10 with all Lenovo-recommended updates installed.

 

So far I’ve tried:

- holding the power button down while battery and mains charger are disconnected (tried various permutations suggested from Google searches),

- replacing the mains lead & charger,

- removing and re-inserting the RAM,

- removing and re-inserting the CMOS battery,

- booting with either or both the RAM and CMOS battery removed.

 

I’ve ordered a replacement CMOS battery which is due to arrive in a day or two but am sceptical that this will solve the problem. I’m running out of ideas, any suggestions please?

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2 Posts

11-19-2017

DE

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Re: Thinkpad laptop dead?

2017-11-19, 17:05 PM

Same problem here. Mine completely shut off during normal use without any message or bluescreen and won't turn on since then. I tried the same things without success.

Model E560 20EW

23 months old.

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5 Posts

11-17-2017

GB

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Re: Thinkpad laptop dead?

2017-11-19, 18:30 PM

DerPaddle: glad to see I'm not alone.

Update: I tried a new CMOS battery, but still no joy.

I've logged a Service Request with Lenovo, and am waiting for them to get back to me.

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2 Posts

11-19-2017

DE

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Re: Thinkpad laptop dead?

2017-11-23, 19:33 PM

Hey Yellowmoon, any updates so far?

 

I contacted my reseller but due to expired warranty, the only option would be a paid repair at a certified lenovo shop.

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5 Posts

11-17-2017

GB

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Re: Thinkpad laptop dead?

2017-11-23, 22:14 PM

Hi DerPaddle,

 

I also was told (by Lenovo Customer Support) that I could return the laptop to them for a paid repair. I exchanged a few emails with them but found it VERY difficult to get any sensible answers to my very simple questions on how to go about this. In the meantime, I came across a board here for feedback on the Lenovo Customer Support site:
https://forums.lenovo.com/t5/Feedback-on-the-support-site/bd-p/Customer_Feedback

and reading some of the horror stories there didn't inspire much confidence, I'm afraid.

 

So I decided instead to take into a local PC repair shop. That was two days ago, and as of this morning, they still hadn't identified the cause of the problem. I will update you if I find out anything more, and perhaps you could do the same.

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5 Posts

11-17-2017

GB

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Re: Thinkpad laptop dead?

2017-11-30, 16:33 PM

No good news, I'm afraid:

-  local repair shop could not repair it, thought it was the system board and therefore not worth repairing,

-  I contacted Lenovo for a paid repair, and they've quoted me €537 (around £475)  to fit a new system board. Given this is the cost of a new laptop, this seems to confirm it is uneconomic to repair.

-  I have asked them whether this is a known fault on this model.

 

Not happy at all, as laptop is only 18 months old. Given this experience, I think I will be very reluctant to ever purchase a Lenovo product again!

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1 Posts

08-10-2018

US

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Re: Thinkpad laptop dead?

2018-08-10, 0:19 AM

My Thinkpad x1 yoga 1st gen died without warning. Still in warranrt so I called tech in Atlanta. The guy was really good. He told me to remove the power cord an find the tiny pinhole on the bottom of the machine and press the button 5 times. Then plug in the power cord and press the notmal start button. The machine cam back to life. Hope this helps.

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5 Posts

11-17-2017

GB

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Re: Thinkpad laptop dead?

2018-08-10, 9:53 AM

I tried similar fixes but none of them worked for me. In the end, Lenovo UK agreed to replace the motherboard at their expense.

But glad you got yours fixed, I know how frustrating it can be.

 

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1 Posts

10-06-2018

US

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Re: Thinkpad laptop dead?

2018-10-06, 12:50 PM

The pinhole trick worked for mine! Thanks!

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