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sammiejt
Paper Tape
Posts: 1
Views: 192
Message 1 of 1

Touchpad and keyboard don't work simultaneously

Hey everyone! I just got a new Edge 15 yesterday (this is the Best Buy exclusive one, and it's more expensive of the two options available), but I'm having an issue with it that's really preventing me from enjoying using the machine, and it's incredibly frustrating!

 

Whenever I press keys on the keyboard and go to use the touchpad together with it, the touchpad freezes/delays for a number of seconds. It makes it incredibly difficult to play any kind of casual game or just browse the web. I've spent a long time looking up solutions, but none of them have helped at all. This Lenovo uses the Alps driver and while it has palm tracking, turning it down to minimum doesn't fix the problem, neither does going through windows 8.1 and choosing the option to have no delay in the mouse/touchpad settings there. I have no idea what to do to fix this problem, if anyone could help that'd be amazing!

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