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hwti
Punch Card
Posts: 3
Registered: ‎09-30-2012
Location: France
Views: 6,136
Message 1 of 11

Touchpad permanently not working after resuming from suspend

I lost touchpad and trackpoint functionality after resuming from suspend on my ThinkPad E530 (3259CTO).
Even after a complete power off (with the battery removed), the touchpad is detected but doesn't send any event, and the trackpoint is not detected.

In Windows, in the UltraNav control panel, the touchpad is marked as enabled and cannot be disabled, the trackpoint is grayed.
In Linux, I can see the difference is kernel traces when the driver is loaded.
Before : psmouse serio1: synaptics: Touchpad model: 1, fw: 8.0, id: 0x1e2b1, caps: 0xd001a3/0x940300/0x120c00
Now    : psmouse serio1: synaptics: Touchpad model: 1, fw: 8.0, id: 0x1e2b1, caps: 0xd001a3/0x0/0x0

After looking at https://gerrit.chromium.org/gerrit/#/c/31105/ and Synaptics public documentation, I was able to get more information : the device status register (F01_RMI_Data0) is 0x45, which means the touchpad is in flash programming mode since there is a firmware CRC failure.

It looks like http://code.google.com/p/chromium-os/issues/detail?id=24298, so it's probably not a Lenovo specific problem, but a bug in Synaptics firmware.

Can Lenovo provide the firmware to flash like http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/X220-Touchpad-jumpy-response-when-used-with-90... which would hopefully make my touchpad working again ?
The original firmware should work, but an updated one would be better, if it avoids losing the touchpad again later.

Former Employee
Posts: 2,835
Registered: ‎03-20-2012
Location: Malaysia
Views: 6,045
Message 2 of 11

Re: Touchpad permanently not working after resuming from suspend

hi hwti,

 

thanks for posting and for the detail feed back though. Just a quick check, Currently have have you tried uninstalling the current Synaptics driver and reinstalling again. For a start you might want to give that try. Try download ing the drivers from the support site manually rather than using the Lenovo update. The drivers can be found in the below Link.

 

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS028668

 

do let me know how it works out.

 

regards

hwti
Punch Card
Posts: 3
Registered: ‎09-30-2012
Location: France
Views: 6,034
Message 3 of 11

Re: Touchpad permanently not working after resuming from suspend

I tried uninstalling UltraNav, reinstalling the newest version, or even the generic Synaptics drivers from synaptics.com. The result is always the same : the touchpad is detected, but doesn't send any event, the trackpoint is not detected.

I even tried a Windows 7 install DVD (in WinPE, like in Windows with no driver, the touchpad basic functions should work, using the relative mode (mouse emulation)).

 

It's consistent with my analysis in Linux : there is a firmware CRC error, and the touchpad running its boolader, which only allows to flash firmware or configuration.

WonderWoofy
Token Ring
Posts: 60
Registered: ‎09-15-2012
Location: Los Gatos, CA
Views: 5,984
Message 4 of 11

Re: Touchpad permanently not working after resuming from suspend

 I don't know why, but this made me think of the episode of the simpsons when home tries to get over 300 pounds so he can work from home.  When he tries to dial the phone he hist all the buttons and gets a recording that says "We're sorry, you're fingers are too fat. To obtain a special dialing wand, please mash the keypad now."

 

BTW, sorry I can't help... but at least I am entertained easily.

timvdh
Blue Screen Again
Posts: 2
Registered: ‎11-06-2012
Location: Germany
Views: 5,829
Message 5 of 11

Re: Touchpad permanently not working after resuming from suspend

I have a similar problem (Thinkpad Edge 11, 0328-5EG), have it with windows 8 and had it with windows 7 already. But when I resume and wait some time in the lock screen, the trackpoint will start working and everything is fine. When I log in too quickly then the trackpoint will not work, no matter how long I wait once logged in. I can then go into standby again, log in with a wait and it will work. Regards,

 

Tim

juanpa
Ctrl-Alt-Del
Posts: 7
Registered: ‎03-31-2014
Location: Argentina
Views: 4,777
Message 6 of 11

Re: Touchpad permanently not working after resuming from suspend


@hwti wrote:

I lost touchpad and trackpoint functionality after resuming from suspend on my ThinkPad E530 (3259CTO).
Even after a complete power off (with the battery removed), the touchpad is detected but doesn't send any event, and the trackpoint is not detected.

In Windows, in the UltraNav control panel, the touchpad is marked as enabled and cannot be disabled, the trackpoint is grayed.
In Linux, I can see the difference is kernel traces when the driver is loaded.
Before : psmouse serio1: synaptics: Touchpad model: 1, fw: 8.0, id: 0x1e2b1, caps: 0xd001a3/0x940300/0x120c00
Now    : psmouse serio1: synaptics: Touchpad model: 1, fw: 8.0, id: 0x1e2b1, caps: 0xd001a3/0x0/0x0

After looking at https://gerrit.chromium.org/gerrit/#/c/31105/ and Synaptics public documentation, I was able to get more information : the device status register (F01_RMI_Data0) is 0x45, which means the touchpad is in flash programming mode since there is a firmware CRC failure.

It looks like http://code.google.com/p/chromium-os/issues/detail?id=24298, so it's probably not a Lenovo specific problem, but a bug in Synaptics firmware.

Can Lenovo provide the firmware to flash like http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/X220-Touchpad-jumpy-response-when-used-with-90... which would hopefully make my touchpad working again ?
The original firmware should work, but an updated one would be better, if it avoids losing the touchpad again later.


I have the same problem, but with a E430 laptop. Did you get a response from lenovo?

hwti
Punch Card
Posts: 3
Registered: ‎09-30-2012
Location: France
Views: 4,752
Message 7 of 11

Re: Touchpad permanently not working after resuming from suspend

No, I didn't get any response.

 

They have posted a few firmware updates (for E431, E531, T431/T440/S531/S540/S431/S440), but sadly they don't have the same touchpad as my E530.

juanpa
Ctrl-Alt-Del
Posts: 7
Registered: ‎03-31-2014
Location: Argentina
Views: 4,733
Message 8 of 11

Re: Touchpad permanently not working after resuming from suspend

As far I can see, we aren't the only ones with a similar problem. See this: https://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/Synaptics-Firmware/td-p/1513314

So, why lenovo doesn't release the firmware of all of the models of touchpad?

soterman
Paper Tape
Posts: 4
Registered: ‎10-14-2015
Location: London
Views: 3,188
Message 9 of 11

Re: Touchpad permanently not working after resuming from suspend

Hey everone, any luck with fixing this?
Josef-
What's DOS?
Posts: 2
Registered: ‎11-11-2018
Location: CZ
Views: 645
Message 10 of 11

Re: Touchpad permanently not working after resuming from suspend

I had the same problem on my T440.

Most of the time the computer woke up from sleep, the touchpad worked wierdly or not at all.

 

This I solved by disabling the the red trackpoint in BIOS. The problem did not reappear ever since.

 

As I do not use the red trackpoint and there is a working touchpad after waking up from sleep, I value this as a solution to a long endured discomfort.

 

Hope this helps someone else, too!

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