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What's DOS?
Posts: 2
Registered: ‎06-19-2013
Location: ohio
Message 1 of 3 (177 Views)

Trackpoint and Touchpad

E420S, Cannot get either to work. Cannot enable trackpoint or touchpad in UltraNav.

Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Message 2 of 3 (160 Views)

Re: Trackpoint and Touchpad

Hi, ezedoh

 

The first thing I would recommend is the removal of the UltraNav driver from the system. This is best accomplished by using an external mouse to navigate the system. To uninstall the UltraNav driver, open the Start menu and type Device Managerinto the Search box, and then press Enter. Once here, double click on Mouse and other pointing devices, and then right-click on the UltraNav device. Naviage to the Driver tab and select Uninstall... from the bottom of the window. Follow the prompts to uninstall and then restart when prompted by Windows. Windows should install a generic driver for controlling the mouse. This should reinstate the touchpad to working order. If not, then continue using an external mouse for now. 

 

Once the UltraNav driver has been removed, I would recommend trying to use the standard Synaptics driver found here. Synaptics is the company that develops the UltraNav software, so there should be no loss of compatibility/features. I have witnessed several cases where this driver has helped others with mouse issues, so it may help yours as well.

 

Hope it helps,

Adam

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What's DOS?
Posts: 2
Registered: ‎06-19-2013
Location: ohio
Message 3 of 3 (154 Views)

Re: Trackpoint and Touchpad

Thanks, I'll give it a try and let you know.
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