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littlerhara
Paper Tape
Posts: 3
Registered: ‎10-11-2015
Location: Indonesia
Views: 1,389
Message 1 of 7

USB 3.0 Port doesn't work after upgrade to Win 10 - Lenovo Thinkpad E330

My USB 3.0 port doesn't work anymore after I upgraded my OS to Windows 10. It can't detect any device, such as flashdisk, mouse, hard disk, etc. But the USB 2.0 port work perfectly.
I have tried several things like update the driver via device manager but it doesn't work, it said that the driver can't install.
Anyone can help? Please.

Thank you.

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 1,369
Message 2 of 7

Re: USB 3.0 Port doesn't work after upgrading to Win 10 - Lenovo Thinkpad E330

Dear littlerhara,

 

Welcome in lenovo community,

 

Could you please attach a screenshot for the device manager showing the USB drivers.

 

Regards,

Joseph

littlerhara
Paper Tape
Posts: 3
Registered: ‎10-11-2015
Location: Indonesia
Views: 1,354
Message 3 of 7

Re: USB 3.0 Port doesn't work after upgrading to Win 10 - Lenovo Thinkpad E330

Thanks for the reply.

Here's the screenshots:

 

Screenshot 1

Screenshot 2

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 1,343
Message 4 of 7

Re: USB 3.0 Port doesn't work after upgrading to Win 10 - Lenovo Thinkpad E330

Dear littlerhara,

 

Please try to install the below drivers,

 

Intel Chipset:

 

https://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/h1id03ww.exe

 

Intel Management Engine Interface:

 

https://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/h1mf03ww.exe

 

 

Regards,

Joseph

littlerhara
Paper Tape
Posts: 3
Registered: ‎10-11-2015
Location: Indonesia
Views: 1,337
Message 5 of 7

Re: USB 3.0 Port doesn't work after upgrading to Win 10 - Lenovo Thinkpad E330

Thank you, Joseph.
I've tried to install both of them but unfortunately my USB 3.0 port still won't work..
Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 1,331
Message 6 of 7

Re: USB 3.0 Port doesn't work after upgrading to Win 10 - Lenovo Thinkpad E330

Dear littlerhara,

 

Please try to go back to the previous windows and check if everything is working fine, then run system factory reset, after that upgrade again to windows 10.

 

- Do not forget to backup your important data first.

 

Please try and feed us back.

 

Regards,

Joseph

jkpie
What's DOS?
Posts: 1
Registered: ‎02-27-2016
Location: Polska
Views: 1,142
Message 7 of 7

Re: USB 3.0 Port doesn't work after upgrading to Win 10 - Lenovo Thinkpad E330

The same situation on my e320, on wn7 usb3.0 works perfectly, after update to win10 usb3.0 disapeared. I tried to reinstall drivers and still the same situation. Have you found any fix or solution?

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