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babybear
Punch Card
Posts: 17
Registered: ‎11-04-2015
Location: US
Views: 1,950
Message 1 of 4

Unknown Device on Other Devices - Lenovo Thinkpad E560 with Windows 7 OS

Hi,

 

I had problems when connecting external drives to my laptop. The external drive was not recognized. When checking device manager, i noticed unknown devices on the other devices tab in the Device Management, to wit:

 

PCI\VEN_8086&DEV_9D2F&SUBSYS_504817AA&REV_21
PCI\VEN_8086&DEV_9D2F&SUBSYS_504817AA
PCI\VEN_8086&DEV_9D2F&CC_0C0330
PCI\VEN_8086&DEV_9D2F&CC_0C03

 

I suspect that these drivers are related to my problems on connecting external drives to my laptop. Could someone here help me to look for these drivers? Thanks.

 

Regards

 

 

sclexman
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Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 1,929
Message 2 of 4

Re: Unknown Device on Other Devices - Lenovo Thinkpad E560 with Windows 7 OS

You need USB 3.0 drivers for win 7.  Check www.intel.com or goggle search.

babybear
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Posts: 17
Registered: ‎11-04-2015
Location: US
Views: 1,893
Message 3 of 4

Re: Unknown Device on Other Devices - Lenovo Thinkpad E560 with Windows 7 OS

I downloaded it. Thanks.

Still to check if it works. There are still unknown devices in the other devices tab.

babybear
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Posts: 17
Registered: ‎11-04-2015
Location: US
Views: 1,864
Message 4 of 4

Re: Unknown Device on Other Devices - Lenovo Thinkpad E560 with Windows 7 OS

USB ports are now working. However, external drive cannot be recognized. I don't know the reason. It seems that this new laptop lacks some of the important hardware items.

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