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koubin
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Posts: 9
Registered: ‎01-08-2015
Views: 2,222
Message 1 of 8

Windows 8.1 OEM reinstall/refresh

Hello,

 

I would like to refresh or reinstal Windows 8.1 OEM on my Lenovo Edge E330 laptop, but I didn't get the recovery DVD or USB when I bought it. 

 

At the bottom side of my laptop I can see the Windows 8 sticker, but there is no serial number or so and I don't think the serial number would be anywhere else.

 

Can you please tell me what are the steps to refresh or reinstal Windows on my computer?

 

Thanks

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 2,191
Message 2 of 8

Re: Windows 8.1 OEM reinstall/refresh

Hi Koubin,

 

Welcome to Lenovo Community!

 

As per the query we understood that you are looking for OS reinstallation for your ThinkPad Edge E330.

 

  • If the system is shipped with Windows 8 preloaded, then you have to create the recovery media. We will provide the recovery partition along with the system only.
  • If you have done any changes in the HDD partition then the recovery will not work.
  • Below is the link for how to create the recovery media and how to perform the recovery.

METHODOLOGY TO CREATE RECOVERY MEDIA

USING THE RECOVERY

ThinkPad Edge E330 User Manual

 

Hope this helps.

 

Best regards,

Hemanth Kumar



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koubin
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Posts: 9
Registered: ‎01-08-2015
Views: 2,094
Message 3 of 8

Re: Windows 8.1 OEM reinstall/refresh

Hello Hemanth,

 

thanks for help. There are some partition with recovery on my drive, so it should be possible.

 

I have another question. For recovery I need 16GB flash. With this capacity(16GB is usually something like 14GB so I need 32GB one) I have just SD card. I guess i can't copy recovery files on SD card which would be readed through built in SDcard reader but, could I use this SD card in my camera (Samsung WB700) connected through USB cable as storage? Do you think it would be safe?

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 2,077
Message 4 of 8

Re: Windows 8.1 OEM reinstall/refresh

Hi Koubin,

 

Thank you for the reply!

 

As per the documentation 16Gb is enough, but in safer side you can use 32Gb. We won’t recommend creating the recovery media on SD card, I request you to use the USB flash drive only. Make sure you have not done any changes in the HDD partition.

 

Hope this helps.

 

Best regards,

Hemanth Kumar



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koubin
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Posts: 9
Registered: ‎01-08-2015
Views: 2,045
Message 5 of 8

Re: Windows 8.1 OEM reinstall/refresh

Hi Hemanth,

I bought 32GB Flash and I have done the System refresh procedure. It seems problems are still there, so I am thinking about complete reinstall as you wrote.

Before I will do that, I want to ask if there is no known solution for my problems (not sure if I should ask in a different thread).

 

The problem is that my disk activity is most of the time on 100% without any reason and the average response time is in seconds. Sometimes even over 10 seconds.

 

I have tried programs like HDtune to check for S.M.A.R.T and everything is OK. I also tried check for bad sectors and again, disk seems to be ok. During the test disk was reading over 100MB/s, so there is no problem with speed.

 

I tried to check for viruses even in MBR, but nothing is there. I also tried to count by programs used RAM (working set) in resource monitor and I have got 2GB in total, but the total usage shown in the resource monitor is 2,7GB.

 

Sometimes I have had feeling that there is a problem with trackpoint scrolling and process virtscrl, but I am not sure about that.

 

Thank you

Jan

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 2,012
Message 6 of 8

Re: Windows 8.1 OEM reinstall/refresh

Hi Koubin,

 

In this case I want you to check with uninstalling the Antivirus application and remove all the unwanted application from Control panel – Program and feature option.

 

Check if the issue persists in safe mode option also.

 

Perform clean boot option.

 

Hope this helps.

 

Best regards,

Hemanth Kumar



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koubin
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Posts: 9
Registered: ‎01-08-2015
Views: 1,984
Message 7 of 8

Re: Windows 8.1 OEM reinstall/refresh

Hi Hemanth,

 

Since I did a system refresh, my old antivirus (Avast free) was deleted and after that there were Lenovo preinstalled Norton antivirus, so I think antivirus should not be the problem. All unwanted programs has been also uninstalled, but problem was still there.

 

I also tried safe mode, but in taskmanager there was no possibility to see disk activity. Clean boot did not make a change to performance too.

 

So I did complete system reinstallation and now it seems to be much better.

 

I will do step by step installation of software I need and will see if something will cause the problem again.

 

Thanks for your help and I will inform you, is I find the problem.

 

Jan

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 1,972
Message 8 of 8

Re: Windows 8.1 OEM reinstall/refresh

Hi Koubin,

 

I am glad to hear that you issue has been resolved after reinstalling the Operating System. Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Did someone help you today? Press the star on the left to thank them with a Kudo’s!

 

Cheers!Smiley Happy

Hemanth Kumar



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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