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quillpen77
Paper Tape
Posts: 5
Registered: ‎08-02-2016
Location: US
Views: 902
Message 1 of 10

Yoga 11e (20D9) - robotic video/audio issues

About three months ago, I bought a brand new 11e thinkpad edu series.......It worked perfectly until about the past three weeks, or so when video/audio playback would suddently slow down, and become robotic sounding. The problem is getting worse over time, and the only solution I've found is to reboot the sys, but now I'm having to reboot several times a day sometimes......................any help would be greatly appreciated, as I've tried everything I can think of.

 

 

Moderator comment: Subject clarified.

Community SeniorMod
Community SeniorMod
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Message 2 of 10

Re: 11e robotic video/audio issues

Hello and welcome,

 

Thinkpad 11e might be a Windows laptop, a Chromebook, or a Yoga.  You're in the Chromebook forum, but please confirm that's the model you have.

 

Regards,

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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quillpen77
Paper Tape
Posts: 5
Registered: ‎08-02-2016
Location: US
Views: 871
Message 3 of 10

Re: 11e robotic video/audio issues

I apologize, I have had trouble remembering what model this laptop is as I can't find my paperwork. It just says 11e EDU Series ThinkPad on the computer, but when I run the serial number on the lenovo site, it comes back as a yoga, so I'm not entirely sure to be honest. I apologize again.

quillpen77
Paper Tape
Posts: 5
Registered: ‎08-02-2016
Location: US
Views: 851
Message 4 of 10

Re: 11e robotic video/audio issues

Also, I thought I was in the forum for Chromebooks, X, and Yoga......am I not?......Because that's what it says at the top on my screen....

Community SuperMod
Community SuperMod
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Location: US
Views: 846
Message 5 of 10

Re: 11e robotic video/audio issues

Good day.

 

What are the first 4 characters of your machine type-model number on the underside? What OS is running on your machine?

 

Regards.


Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKTRMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee

quillpen77
Paper Tape
Posts: 5
Registered: ‎08-02-2016
Location: US
Views: 842
Message 6 of 10

Re: 11e robotic video/audio issues

It says type 20D9, and I'm running windows 10
Community SuperMod
Community SuperMod
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Message 7 of 10

Re: Yoga 11e (20D9) - robotic video/audio issues


@quillpen77 wrote:
It says type 20D9, and I'm running windows 10

Thank you for confirming.

I've moved this entire thread into the forum for Windows Yoga 11e machines.

 

The original location was for Chromebook 11e, Chromebook X, and Chromebook Yoga machines. Sorry for the confusion.

 

Regards.


Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKTRMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee

quillpen77
Paper Tape
Posts: 5
Registered: ‎08-02-2016
Location: US
Views: 820
Message 8 of 10

Re: Yoga 11e (20D9) - robotic video/audio issues

I appreciate the help my friend....sorry for the mixup.

Woland77
Paper Tape
Posts: 2
Registered: ‎01-03-2017
Location: US
Views: 526
Message 9 of 10

Re: Yoga 11e (20D9) - robotic video/audio issues

I am having the same problem with a non-yoga 11e.

 

Now that we have this in the correct forum, do we have any answers?

 

For me, the problem is intermittent, and I can fix it by rebooting.

 

I tend to notice the problem while running a browser. The whole system slows down as well. The audio problem continues into the shutdown noise.

joeriggie
Paper Tape
Posts: 2
Registered: ‎04-18-2017
Location: US
Views: 451
Message 10 of 10

Re: Yoga 11e (20D9) - robotic video/audio issues

Did you ever fix it? I have the same problem, but the audio is totally gone now and doesnt come back with a reboot.

And we're back...

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