09-11-2015 03:35 AM
Hi, have upgraded from Windows 8.1 to Windows 10 and the touch screen is not working so unable to use in tablet mode. I have run Lenovo system update and all devices are showing OK in device manager.
When I go to about PC in Windows 10 I get "no pen or touch input is available for this display".
Have installed drivers from Lenovo website for chipset, gpio, sideband, monitor and display. No success.
Everything else is working OK. Any suggestions?
09-14-2015 12:50 AM
I also have have this issue. I have been fighting it for 2 days now.
OK, let me know if you have any success. Will update also if any luck.
09-14-2015 10:50 PM
I have the same problem: No exclamation marks in the Device Manager, everything seems to be fine, except the touch screen ability has been lost. There is no HID touch screen driver present, and Lenovo does not seem to have one for downloading.
I have nothing connected to any USB port.
09-15-2015 10:17 PM
09-18-2015 06:36 PM
I would be suprised if that works. It is a generic guide for doing an in place upgrade. When you did the upgrade did you choose to keep your programs and settings, or did you choose to install Windows only? I chose the Windows only option.
09-19-2015 08:18 AM
I did as requested, and the downgrade to Windows 8.1 was no problem, but I had none of the programs that should be uninstalled. I updated everything I could, and re-upgraded to Windows 10.
Still same problem.
I have never been asked if I wanted to upgrade Windows only; in fact, I think it only upgrades Windows. All my programs work, apart from the firewall, which I have to reinstall.
09-19-2015 08:27 AM
09-19-2015 01:29 PM
How are you contacting Lenovo support? What is the best way? If you get a reference number let me know and I'll log a support request - and link it to yours.
09-19-2015 01:55 PM
My Yoga 11e is still under warranty until December, so I just followed Lenovo's support options and opened a ticket. I was sent to email@example.com, i.e. a Danish support site where I got ticket number 303HQ7T. I shall see if I can find the original ticket number when I get home.