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3 Posts

01-30-2018

DE

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guarantee handling - bad worse than worse

2018-01-30, 10:27 AM

I bought a Think Pad in April last year which does not start anymore, no lights,nothing.
I wanted to send it back to Lenovo for guarantee.

Ther ist only ONE problem, there is no sticker on the laptop which shows me the serial numer. Obviously there supposed to be on, but it is missing!!!

I do have the invoice which shows the purchase date, but no serial either.
I already quit wasted some time to with this , I hopefully do not need a layer for that.

Here you see the last response of the "support" manager -

Dear Michael Mueller,

Unfortunately I have to inform you that you have no guarantee for this machine.

Repair of machines that do not have a sticker can only be carried out by a Lenovo service partner.

Lenovo Service Partner:

https://pcsupport.lenovo.com/de/de/serviceprovider

If you have any further questions about this service case, please send us an e-mail to support_de@uk.ibm.com or call us on the free phone number DE 0800 - 500 4618 / AT 0810-100-654 / CH 0800-55-54-54.

 

Lenovo regularly conducts customer surveys on service quality.

If you are selected, please take a few minutes to answer the questions.

We thank you in advance.

 

 

Yours sincerely,

 

Davor *****

 

 

Moderator comment: Private information of Lenovo employee(s) removed. Community Rules.

Also, post edited to conform with the Community Rules. Keep it clean.

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3 Posts

01-30-2018

DE

8 Signins

73 Page Views

  • Posts: 3
  • Registered: ‎01-30-2018
  • Location: DE
  • Views: 73
  • Message 2 of 3

Re: guarantee handling - bad worse than worse

2018-01-30, 10:40 AM

I just forgot to mentioned, that the purchase was done through the Leonovo online shop itself -

 

 

VERSANDBESTÄTIGUNG 
Ihre Bestellung wurde versendet

Sehr geehrte(r) Michael Müller,

vielen Dank für Ihre Bestellung im Lenovo Online-Shop, der von Digital River unterstützt wird.

Die folgenden Produkte wurden versendet.

Bestelldatum
14. April 2017

Bestellnummer
23856585462

Tracking-nummer
1ZAF68846704024055

Folgende Artikel wurden versendet:

 

Bestellmenge

Produkt-SKU

Produktname

Versandmenge

Versandmenge gesamt

Betrag

1

20J1CTO1WW

ThinkPad 13 2G

1

1

800,52EUR

Wenn Sie per Kreditkarte bezahlt haben, wurde Ihre Karte nun belastet.

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9378 Posts

09-04-2014

SK

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Re: guarantee handling - bad worse than worse

2018-01-31, 10:45 AM

Hello mm22, welcome to the Community,

 

I'm sure DigitalRiver should be able to help and the serial number will also be on the box assuming you still have that.  I've found another possible solution and have sent you a private message, please look out for a 1 in an orange blob at the top of the forum page next to "Messages"

 

Andy

 

English Community Administrator
Lenovo eServices

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