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RovS
Paper Tape
Posts: 2
Registered: ‎03-07-2018
Location: IT
Views: 971
Message 1 of 4

numpad/numlock key not working correctly on E570

I have bought an E570(type 20h5, 15").I have the numpad on the keyboard,ok,but it doesn't work.If i press the numlock key to enable it,it doesn't work.If i turn off it works just as up,left,right,down arrows so i don't think it's a "mechanical problem".

I've already tried to make a clean installation from 0 with windows 10,then i reinstalled all software and driver needed but it hasn't changed.

I read an other post on this forum in wich they told the user to update bios and keyboard driver...done, but it doesn't work.

Help please Smiley Happy

quixastexas
What's DOS?
Posts: 2
Registered: ‎10-09-2018
Location: US
Views: 764
Message 2 of 4

Re: numpad/numlock key not working correctly on E570

I have the same problem with my E570. Tried everything from driver update to BIOS update. None of them worked. Have you solved your problem?
RovS
Paper Tape
Posts: 2
Registered: ‎03-07-2018
Location: IT
Views: 750
Message 3 of 4

Re: numpad/numlock key not working correctly on E570

Unfortunately not...
quixastexas
What's DOS?
Posts: 2
Registered: ‎10-09-2018
Location: US
Views: 737
Message 4 of 4

Re: numpad/numlock key not working correctly on E570

I solved the problem by change the setting: "Ease of Access/Set up Mouse Keys/Other settings/Use Mouse Keys when NUM LOCK is" to "Off"

And we're back...

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