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Posts: 11
Registered: ‎07-08-2011
Location: Italy
Message 1 of 41 (1,263 Views)

E420s freezes without any reason

Hi there,

 

this is my first post in this board, nice to meet you all! Smiley Happy

 

I bought almost 1 month ago my EDGE E420s and in a short time (before I install a lot of stuff) , I got some unbelievable freezes.

 

I just have my Raze mouse plugged in. I tried to update bios... It's not a temperature issue... All windows patches are updated and Lenovo software too...

 

I'm not talking about hard duty, during heavy conversion or something similar but... Sometimes doing absolutely nothing.

 

It just freezes. During the reboot Windows go smooth and don't show me any boot options, this means the problem is not at Windows level, but higher.

 

I'm reading about other lenovo models having similar troubles and I red Lenovo is going to switch motherboard in those laptops, we'll see then.

 

Anyway I bough another 4 GB RAM more (but It's not a RAM issue for sure) , I'll give to support when I'll ship them my laptop for installing it onto because open this laptop is a quest!

 

Anyone got same problems?

 

Let me know, bye! Robot Sad

AleXskY
Guru
Posts: 9,240
Registered: ‎12-26-2009
Location: Toronto, Canada
Message 2 of 41 (1,252 Views)

Re: E420s freezes without any reason

Does it freeze and crash or freeze and stay frozen?

I'd run a hard drive test on it...
W520: 2720QM, Q2000M at 1082/1376, 32GB RAM, 500GB + 750GB HDD, FHD screen & MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 160GB HDD, WXGA+ screen
TPT1: 1839-23U
What's DOS?
Posts: 1
Registered: ‎07-09-2011
Location: Canada
Message 3 of 41 (1,141 Views)

E420s mouse cursor freezes and computer hangs

Hi

 

I just got my E420s a week ago and really like it. But there is a problem. It has happened a few times.

 

Mostly whe I am working with Microsoft Office, suddenly the mouse freezes and nothing else works. No keyboard access, nothing works. I have to reboot the system everytime to go back to normal. The screen remains on but the whole system hangs.

 

Can somebody please help me? What should I do? Is this a serious problem? Any advice is helpful

 

Cheers

Pouya

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Guru
Posts: 9,240
Registered: ‎12-26-2009
Location: Toronto, Canada
Message 4 of 41 (1,122 Views)

Re: E420s mouse cursor freezes and computer hangs

Tried updating all of your drivers?
W520: 2720QM, Q2000M at 1082/1376, 32GB RAM, 500GB + 750GB HDD, FHD screen & MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 160GB HDD, WXGA+ screen
TPT1: 1839-23U
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Posts: 11
Registered: ‎07-08-2011
Location: Italy
Message 5 of 41 (1,108 Views)

Re: E420s mouse cursor freezes and computer hangs

Same problem to me, I have the latest bios, latest drivers on Win 7 64bit with all updates, but it's happening since the first day, every 2-3 days... What a.... Smiley Sad

AleXskY
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Posts: 11
Registered: ‎07-08-2011
Location: Italy
Message 6 of 41 (1,214 Views)

Re: E420s freezes without any reason

Just freeze and stay freezed! Posts about this case are growing in this forum... LENOVO hear us!

AleXskY
Guru
Posts: 9,240
Registered: ‎12-26-2009
Location: Toronto, Canada
Message 7 of 41 (1,210 Views)

Re: E420s freezes without any reason

Check the SMART values on the drive using HD Tune. Also run an error scan pass.
W520: 2720QM, Q2000M at 1082/1376, 32GB RAM, 500GB + 750GB HDD, FHD screen & MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 160GB HDD, WXGA+ screen
TPT1: 1839-23U
Punch Card
Posts: 28
Registered: ‎06-07-2011
Location: Santa Barbara, CA
Message 8 of 41 (1,095 Views)

Re: E420s mouse cursor freezes and computer hangs

I wonder if this problem is related to the problem with the edge ultranav touchpads not working.

 

The "fix" suggested by tech support was to run in safe mode (press F8 on startup.)

 

What I have noticed is that the problem increases when some background process is running - for example the touchpad will become non-responsive and a few minutes later I will see a notice that an update is ready to be installed or that the Lenovo system check just performed it's system check.

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Posts: 11
Registered: ‎07-08-2011
Location: Italy
Message 9 of 41 (1,091 Views)

Re: E420s mouse cursor freezes and computer hangs

All in my trackpads work fine, until the REAL freeze... it's not connected to this problem I think.

AleXskY
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Posts: 11
Registered: ‎07-08-2011
Location: Italy
Message 10 of 41 (1,194 Views)

Re: E420s freezes without any reason

HD Tune: ST320LT000-9VL142 Error Scan

Scanned data   : 305123 MB
Damaged Blocks : 0.0 %
Elapsed Time   : 1:36


Many people got this kind of problem...  I don't think is an HD issue...

AleXskY
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