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08-11-2012

PEI

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E430 Dolby Advanced Audio Issue

2012-08-11, 11:26 AM

I updated my E430 with the Lenovo software update app and now get the following message when windows loads.

 

Dolby Advanced Audio

---------------------------

The current Dolby audio driver version is 7.2.8000.13 and the software application expects driver version 7.2.7000.11. Please install a valid driver and software application combination.

 

Anyone have the same issue?

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1 Posts

08-11-2012

United States

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Re: E430 Dolby Advanced Audio Issue

2012-08-11, 13:37 PM
I'm getting the exact same problem. I have no idea which driver it is talking about.
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2 Posts

08-11-2012

US

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Re: E430 Dolby Advanced Audio Issue

2012-08-11, 21:05 PM

Lenovo ,

 

Please respond asap for the solution or workaround. I am missing Dolby.

 

 

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1 Posts

08-12-2012

Sweden

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Re: E430 Dolby Advanced Audio Issue

2012-08-12, 0:38 AM

I recently bought E530. I was eager to do the software updates through lenovo's update software. I had the same problem after having the update. I was very pissed off and looked for solutions, but I could only find two problems statements and no answers.

 

 

Just now, I uninstalled the conexant driver from control panel. and then run the update again lenovo's update software. and It works fine. yaayyyyyy!

 

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2 Posts

08-11-2012

US

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Re: E430 Dolby Advanced Audio Issue

2012-08-12, 1:33 AM

Even for E430 it worked.

Uninstalled  conexant audio driver from control panel.-> restart ->  run the update again lenovo's update software.

And It Loaded DOlby.

 

 

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1 Posts

08-12-2012

Virginia

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Re: E430 Dolby Advanced Audio Issue

2012-08-12, 13:49 PM

Had the exact same issue after running lenovo's update utility with my E430.  I can also confirm that uninstalling the Conexant driver and then rerunning the update tool does work.  No issues now.

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449 Posts

05-26-2012

Raleigh, North carolina

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Re: E430 Dolby Advanced Audio Issue

2012-08-15, 20:17 PM

Hey everyone,

 

Can you post the Dolby advanced audio driver your using?

 

Best Regards,

 

Hiro

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3 Posts

08-16-2012

Cyprus

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Re: E430 Dolby Advanced Audio Issue

2012-08-16, 7:48 AM

My laptop is E530. I did what was proposed but the problem was not solved i still get the same message.

 

Dolby Advanced Audio

---------------------------

The current Dolby audio driver version is 7.2.8000.13 and the software application expects driver version 7.2.7000.11. Please install a valid driver and software application combination.

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6 Posts

08-02-2012

Australia

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Re: E430 Dolby Advanced Audio Issue

2012-08-16, 14:00 PM

I experienced the same issue after downloading and installing new drivers from Lenovo.

 

I have an E530 i7. Brand new - I had a problem with buzzing audio.

Called tech support and they advised to download and install drivers - DOC ID DS028630.

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS028630

 

I did that. Followed instructions. Restarted. A few seconds after windows loaded I got a pop up window saying an audio app had stopped responding then the error saying The current Dolby audio driver version is 7.2.8000.13 and the software application expects driver version 7.2.7000.11. Please install a valid driver and software application combination...

 

I did screen shot the errors - But sorry I can't provide exact details on the error msgs as it has gone back for repair due to the buzzing - which wasn't fixed by the drivers...

 

I did solve the software error messages by uninstalling the conextant software from the control panel then rebooting - then reinstalling the download - then rebooting - no more audio software errors - but the buzz still remained.

 

Waiting to see if it will come back fixed.

 

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449 Posts

05-26-2012

Raleigh, North carolina

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Re: E430 Dolby Advanced Audio Issue

2012-08-16, 14:26 PM

Hey everyone,

 

With the E530 we have here in the office and I just download the above link and was able to reproduce the error you got with that update. I will let them know that we could have a driver that needs to be updated as it has nothing to do with your computers. I'll let you guys know if I get any more information and again for those of you who were able to fix it could you post the dolby driver you used.

 

Best Regards,

 

Hiro

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6 Posts

08-02-2012

Australia

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Re: E430 Dolby Advanced Audio Issue

2012-08-17, 7:58 AM

I used the exact same file to fix it.

All I did was unistall from control panel then re installed it.

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126 Posts

08-15-2012

Belgium

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Re: E430 Dolby Advanced Audio Issue

2012-08-17, 14:19 PM

It also happened to my E530 after installing the updates.

Removing the conexant hd audio driver, restarting and running the software updater again solved the issue.

 

I always though that software updates were ment to solve problems, not create new ones...

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449 Posts

05-26-2012

Raleigh, North carolina

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Re: E430 Dolby Advanced Audio Issue

2012-08-17, 14:29 PM

Hey Everyone,

 

Others have posted that if you go though control panel > programs and delete the conexant HD driver it will then allow you to load the new driver without issue. I have tried this on my E530 and still get the error if others could try this and let us know if it works It would be great.

 

 

Best Regards,

 

Hiro

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3 Posts

08-21-2012

Ohio

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Re: E430 Dolby Advanced Audio Issue

2012-08-21, 3:02 AM
I take it you are new to the world of computers? <grin> It is not uncommon for updates to see problems when they are first released. It happens. They fix it, you go on. FYI: that is why I almost always wait a few days before allowing Microsoft updates to run ... I let others do the beta testing.
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1 Posts

08-24-2012

Downey, Ca

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Re: E430 Dolby Advanced Audio Issue

2012-08-24, 1:50 AM

The solution:

Go to Device manager,

select 'Sound Video and Game Controllers',

completely uninstall conexant from the computer, (Do all this while having your exterior speaker sound system unplugged from your machine),

when prompted to reboot do so,

at start up your machine should automatically reinstall the 'High Definition Audio Device' driver,

check to be sure that it has by going back to device manager and looking in the 'Sound Video and Game Controller' folder.

It should have replaced Conexant.

It is now ok to plug back in your external jack and all should work fine.

Be sure not to check the 'Conexant update box' the next time you run Lenovo updater.

This worked for me, hope it works for you. Good luck!

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2640 Posts

03-21-2012

Malaysia

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Re: E430 Dolby Advanced Audio Issue

2012-08-24, 3:35 AM

hi all,

 

Was reading through your thread and am sorry about the issues your facing. I understand that some are have resolved this issue and some and still trying to resolve it and after reading through futher in the thread, I'd like to bring this up with the support teams and see if what the issue is. Before I can get this escalated I'll need to get some information from you. The info i need are found below. Could you PM me the details required.

 

• Machine Family (e.g. T61)
• Machine Type Model (e.g. 7660-14A)
• Machine Serial Number (e.g. L3-234A)
• Bios version
• Chipset model and driver version
• RAM (e.g. 2GB DDR3)
• OS (e.g. Win 7 64-bit Ultimate)

 

• Steps taken prior to a reported issue (for an example software or hardware installed)
• Driver list and version of components (depends on issue discussed)
• Customers country of residence

• First and Last Name
• Contact Phone Number
• Email Address

• Country of customers resided

Hope to get your PM

 

Regards

 

 

 

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1 Posts

08-24-2012

France

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Re: E430 Dolby Advanced Audio Issue

2012-08-24, 16:22 PM

The same issue occurred to me on my Lenovo E535, and apparently the same solution helped me out: Removing the conexant hd audio driver from Control Panel/Uninstall a program, restarting the computer and then running the software updater again Lenovo ThinkVantage Tools/Update and Drivers.

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6 Posts

08-26-2012

California

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Re: E430 Dolby Advanced Audio Issue

2012-08-26, 10:39 AM

I'm also having this problem as of recently (~2 days ago) due to trying to update my drivers. Now my speaker volume is extremely low, so low that I have to use headphones if I want to do anything that requires sound, even when the volume is at max. Please get this fixed soon!

 

I have an Acer Aspire 5755G-6823.

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2 Posts

08-27-2012

Australia

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Re: E430 Dolby Advanced Audio Issue

2012-08-27, 14:00 PM

Dear all,

I have also had the same issue but no luck fixing it with any of the suggested ways. 

I have a new E430 as of one month ago which had this problem occur about 1 week ago. The driver was fine to start with, then not so much. I have a lot of distortion, low-level, constant buzzing in background, but when I put on an audio track of any sort the distortion is so bad I cannot run an audio file with any degree of content. I called Lenovo today and all I could get out of them was the suggested driver update to 8.54.42.0

I have tried all the fixes posted here:


1) First I tried the Lenovo fix: update to new driver from Lenovo site (8.54.42.0), which I loyally did, and it didn't fix the issue. It then after that appeared with the error message the same as Rob530's: "The current Dolby audio driver version is 7.2.8000.13 and the software application expects driver version 7.2.7000.11. Please install a valid driver and software application combination...", this was after the suggested lenovo fix of updating by installing the new version from the lenovo site over the top of the old driver.

2) Second time lucky? No. Uninstalled conexant, restarted, driver self-re-installed to put in the old version of conexant. Same issues just without the old start-up error message.

 

3) Uninstalled again, this time upon reboot windows installed microsoft default sound driver by itself without the conexant bit. Third time lucky? No, this strategy also didn't work.

 

4) Uninstalled entirely, restarted, while no driver installed the new version (8.54.42.0) suggested by Lenovo with no driver already installed. This time installed new driver with no error message but sound problems as back as ever with ultra-distortion of all sound. 

 

Please, please Lenovo get this sorted asap. I have stuff to get on with and can't be spending 7 days for it to go to a depot in the middle of paper writing for uni semester. I used to have an old X60 laptop which I loved (old but still running now) and was pretty confident getting another lenovo IBM ThinkPad (even talking it up to friends), but this after just a month of having it is not instilling confidence in new Lenovo products for me. 

 

A prompt fix and resolution of these issues would be greatly appreciated. 

 

 

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126 Posts

08-15-2012

Belgium

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Re: E430 Dolby Advanced Audio Issue

2012-08-27, 15:19 PM

wrote:

Dear all,

I have also had the same issue but no luck fixing it with any of the suggested ways. 

I have a new E430 as of one month ago which had this problem occur about 1 week ago. The driver was fine to start with, then not so much. I have a lot of distortion, low-level, constant buzzing in background, but when I put on an audio track of any sort the distortion is so bad I cannot run an audio file with any degree of content. I called Lenovo today and all I could get out of them was the suggested driver update to 8.54.42.0

I have tried all the fixes posted here:


1) First I tried the Lenovo fix: update to new driver from Lenovo site (8.54.42.0), which I loyally did, and it didn't fix the issue. It then after that appeared with the error message the same as Rob530's: "The current Dolby audio driver version is 7.2.8000.13 and the software application expects driver version 7.2.7000.11. Please install a valid driver and software application combination...", this was after the suggested lenovo fix of updating by installing the new version from the lenovo site over the top of the old driver.

2) Second time lucky? No. Uninstalled conexant, restarted, driver self-re-installed to put in the old version of conexant. Same issues just without the old start-up error message.

 

3) Uninstalled again, this time upon reboot windows installed microsoft default sound driver by itself without the conexant bit. Third time lucky? No, this strategy also didn't work.

 

4) Uninstalled entirely, restarted, while no driver installed the new version (8.54.42.0) suggested by Lenovo with no driver already installed. This time installed new driver with no error message but sound problems as back as ever with ultra-distortion of all sound. 

 

Please, please Lenovo get this sorted asap. I have stuff to get on with and can't be spending 7 days for it to go to a depot in the middle of paper writing for uni semester. I used to have an old X60 laptop which I loved (old but still running now) and was pretty confident getting another lenovo IBM ThinkPad (even talking it up to friends), but this after just a month of having it is not instilling confidence in new Lenovo products for me. 

 

A prompt fix and resolution of these issues would be greatly appreciated. 

 

 


I wonder if this is actually driver related. It could also be a deffective audiochip.

Is the sound also distorted when you use headphones?

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6 Posts

08-26-2012

California

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Re: E430 Dolby Advanced Audio Issue

2012-08-27, 17:02 PM

wrote:
Is the sound also distorted when you use headphones?

 

I've noticed distorted sound while playing Blacklight: Retribution. No one else seems to be complaining of it, except for one person I found who was advised to update their audio drivers; guess how I got in this predicament. I haven't noticed it without headphones, as my low sound due to Dolby being messed up makes it pointless to play without them on.

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