05-10-2012 04:41 PM - edited 05-10-2012 04:51 PM
Yesterday I turned off my Notebook (also, no any problems). Today will not turn on!!!!. I tried this steps too:
1- unplug the AC adapter and take out the battery. Then, push the power button 10 times in a row at one second intervals. Next, push and hold the power button for 30 seconds. Then put the battery back in and pushed the power button, but not turn on.
2- unplug the AC adapter and take out the battery. Then, push the power button 10 times in a row at one second intervals. Next, push and hold the power button for 30 seconds. Then put the AC adapter (without battery) and push the power button, but not turn on.
If AC power adapter is connected, Power-status indicators is off.
Note: I did not update Bios and etc., I have not external devices. I installed just Windows Server 2008 R2 and worked fine.
I want to know what happened!!!!
Solved! Go to Solution.
05-11-2012 07:19 AM - last edited on 12-16-2013 09:02 AM by Mark_Lenovo
A number of us have had similar issues, at least with E420s. The fix to this is to send it to a service center and they will replace the motherboard if the system is still under warranty. I'm on my second fix to this in 4 months!
This problem appears to be pretty pervasive, and I believe there is a design issue with the Edge series.
ADMIN EDIT 8-30-2013
If you are experiencing these symptoms, please contact support regardless of warranty status. There may be additional provisions (through
8/30/2013 depending upon qualifying factors) to assist you - support should be able to determine.
8/30/2013 Update - Lenovo is extending the end date to 11/30/2013.
ADMIN EDIT - 12-15-13
The extended covereage for these symptoms has ended on 11/30/2013 as noted above.
05-12-2012 09:05 AM
05-15-2012 06:07 AM - edited 05-01-2013 01:30 PM
As Mtemp suggests, if you have experienced this issue, you might try a battery reset.
the battery reset as described in this KB article. (edit - corrected)
If that doesn't work - it is likely a system board fault and you should contact service - see my updates to the solution post above.
05-15-2012 07:09 AM
05-16-2012 10:39 PM
I'm a student in New Zealand but bought my Lenovo ThinkpadEdge E520 in the USA. I was using it (on battery power still had 2+ hours left), when it turned off on me. There was no shut down sequence or warning of any kind. I haven't been able to get it to turn back on either, plugged into the wall (with or without the battery), or on battery power. I have no idea what is going on, I don't do anything requiring high amounts of power or anything. What should I do??
05-17-2012 01:58 AM
05-17-2012 05:45 AM
I feel for you having this problem. Your motherboard is shot. If you look down through this forum, you'll see that this is a pervasive problem with the Edge series. The only solution is a replacement.
There are two issues. First is whether your machine is older than a year, which places it under warranty. If not, you're now in the market for a new machine. Second is how to get warranty service since you bought in another country. That might be a bit trickier.
There is a guy who frequents this board named Mark who works for Lenovo. His heart seems in the right place. If you're under warranty, he might be able to send a couple of internal emails to get your machine repaired for you.
Best of luck, and let us know how it turns out.