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Lenovo Staff
Posts: 3,700
Registered: ‎07-11-2010
Location: Malaysia
Message 11 of 168 (7,863 Views)

Re: thinkpad edge 15 keyboard problem

@Edam,

Try using the EDGE keyboard first, then when it happens, plug in the external keyboard and test. If on external is ok, then on EDGE is not then contact service to get the hardware checked.

//JameZ
Blue Screen Again
Posts: 6
Registered: ‎03-18-2011
Location: UK
Message 12 of 168 (7,846 Views)

Re: thinkpad edge 15 keyboard problem

Yup, done that, appears to be the EDGE keyboard.

 

But I'm worried - what if the replacement EDGE has the same problem? It appears to be a problem that's replicated exactly amongst several users so it's obviously an inherent problem in the EDGE 15 that can occur at any time.

 

It's certainly not a one off fault, it's beyond a co-incidence that many users experience exactly the same problem with exactly the same keys.

 

I'm kinda stuffed if the replacement Edge 15 has the same problem. Would Lenovo provide a like-for-like laptop that's not an EDGE 15?

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Lenovo Staff
Posts: 3,700
Registered: ‎07-11-2010
Location: Malaysia
Message 13 of 168 (7,830 Views)

Re: thinkpad edge 15 keyboard problem

@Edam,

Replacement / refund are decided by the customer relations team. However they would normally suggest customer to get the laptop checked by the service first.

//JameZ
Paper Tape
Posts: 1
Registered: ‎05-11-2011
Location: NSW, Australia
Message 14 of 168 (7,699 Views)

Re: thinkpad edge 15 keyboard problem

Just want to add myself to the list of people experiencing this issue. Key presses intermittently causing the wrong result. Also, all keys do this at the same time when it occurs. It's not working normally -> 'E' key malfunctions -> working normally -> a different key malfunctions, but rather working normally -> all keys listed earlier malfunction -> working normally.

 

Considering sending it back for repair/replacement but I would prefer to find out if there is a fix out/coming and also if this affects all 15" edge laptops or just a a select few that were in a bad batch or something.

Lenovo Staff
Posts: 3,700
Registered: ‎07-11-2010
Location: Malaysia
Message 15 of 168 (7,694 Views)

Re: thinkpad edge 15 keyboard problem

@Jayd3n,

Do send it back for repair/replacement. As for the question if this affects all EDGE 15 laptops then I would say no as it is not in the issue list.

//JameZ
Paper Tape
Posts: 6
Registered: ‎03-22-2011
Location: Australia
Message 16 of 168 (7,656 Views)

Re: thinkpad edge 15 keyboard problem

I also want to "add myself to the list of people experiencing this issue".

Out of curiosity, how many people must report this problem, and in what format (forum or service call) until it is on the issue list?
Paper Tape
Posts: 2
Registered: ‎05-18-2011
Location: Australia
Message 17 of 168 (7,636 Views)

Re: thinkpad edge 15 keyboard problem

Precisely the same problem with my Lenovo Edge purchased this year, same keystrokes giving the same spurious output.  Started occurring a couple of weeks back.  Problem is intermittent but there more often than not.  I was planning to have the keyboard checked / replaced under warranty, but now I can see it's a widespread problem am keen to see if there's a quicker fix.

What's DOS?
Posts: 1
Registered: ‎05-23-2011
Location: new york
Message 18 of 168 (7,571 Views)

Re: thinkpad edge 15 keyboard problem

just another user with the same problem persisting for over a week now.  as I am at school and can't really send my laptop in for repairs, wondering if an easier fix has been found?

Guru
Posts: 9,240
Registered: ‎12-26-2009
Location: Toronto, Canada
Message 19 of 168 (7,564 Views)

Re: thinkpad edge 15 keyboard problem

Ask for a new keyboard?
W520: 2720QM, Q2000M at 1082/1376, 32GB RAM, 500GB + 750GB HDD, FHD screen & MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 160GB HDD, WXGA+ screen
TPT1: 1839-23U
What's DOS?
Posts: 2
Registered: ‎05-30-2011
Location: The Netherlands
Message 20 of 168 (7,487 Views)

Re: thinkpad edge 15 keyboard problem

got the same problem!!
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