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Thunderbolt dock will not charge Yoga C920 laptop

2021-05-04, 1:16 AM

I have a ThinkPad Thunderbolt 3 Gen 2 dock and it will not charge my Yoga C920 laptop. What could be wrong?

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Re:Thunderbolt dock will not charge Yoga C920 laptop

2021-05-04, 12:36 PM

 

Hello @ MeToo_!

 

Welcome to the Community Forums!

 

Can you please share here first your laptop's MTM (machine type-model) number for us to check its specifications?

It can be seen through the device's label/sticker or its original packaging and does usually have a format of 8********R as an example.

 

We'll be waiting for your response.

 

Thanks,

Adriel_Lenovo

Lenovo Support

 



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Re:Thunderbolt dock will not charge Yoga C920 laptop

2021-05-05, 1:21 AM

Service Tag# XXXXXXXX  Serial number removed per forum rules - mod

 

Is that helpful?

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2338 Posts

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Re:Thunderbolt dock will not charge Yoga C920 laptop

2021-05-05, 15:57 PM

@ MeToo_ wrote:

Service Tag# Serial number removed per forum rules - mod

 

Is that helpful?

 

Thanks for providing your machine's details @ MeToo_!

 

Please check your inbox as we've also sent a private message to you towards this concern.

 

Thanks,

Adriel_Lenovo

Lenovo Support

 



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Re:Thunderbolt dock will not charge Yoga C920 laptop

2021-05-06, 14:21 PM

@ MeToo_ wrote:

Service Tag# Serial number removed per forum rules - mod

 

Is that helpful?

 

Hello @ MeToo_!

 

Thanks for responding!

 

Upon checking through the Lenovo Smart Find site, the ThinkPad Thunderbolt 3 Dock Gen 2 that you're trying to use right now isn't compatible with your Yoga C940 laptop.

 

This is the reason on why the Yoga C940 isn't charging when plugged into it as well.

 

You may also check the Accessories and Options Compatibility Matrix (OCM) file to see the list of compatible accessories that is compatible with the machine.

 

Thanks,

Adriel_Lenovo

Lenovo Support

 



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Re:Thunderbolt dock will not charge Yoga C920 laptop

2021-05-07, 18:35 PM

Which dock will charge this laptop then?

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2338 Posts

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Re:Thunderbolt dock will not charge Yoga C920 laptop

2021-05-10, 14:22 PM

@ MeToo_ wrote:

Which dock will charge this laptop then?

 

Hello @ MeToo_!

 

Thanks for responding.

 

If you're only looking for an item that can charge your Yoga C940 laptop, you can use Lenovo 135W AC Adapter(UL-SDC) or the AC Adapters found on this link instead.

 

You may also get in touch with our Lenovo phone support for further recommendations/suggestions on the accessories that you can also use with the device since it seems that there's no docking station that is compatible with the machine based on the Lenovo Smart Find site.

 

Please click this link to get their contact details.


Thanks,

Adriel_Lenovo

Lenovo Support

 



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