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4 Posts

12-13-2019

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11e thinkpad chromebook missing os or damaged

2019-12-14, 21:52 PM

I bought this labtop for my son for xmas refurbished. I turned it on the other morning and it said chrome os damaged or missing. I have researched and done everything I could think of to fix it. Does anyone know how i can fix it?

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05-02-2019

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Re: 11e thinkpad chromebook missing os or damaged

2019-12-17, 10:42 AM

Hi !

 

Welcome to Lenovo Community Forums.

 

Attempt to recover the system:

  1. Connect the AC power adapter.
  2. Check the dc-in light status is illuminated orange or green. If the dc-in light status is illuminated red, allow the system to charge for 15 minutes.
  3. Press the power button. If the system does not power on, perform a:

Chromebook hardware reset:

  1. Turn off Chromebook.
  2. Press and hold Refresh + tap Power 
  3. When Chromebook starts up, release Refresh

After recovering the system, update the system to latest version. Here's how.

 

Regards,



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4 Posts

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Re: 11e thinkpad chromebook missing os or damaged

2019-12-17, 17:01 PM
I tried that. Didnt work. Also states final update.
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4 Posts

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Re: 11e thinkpad chromebook missing os or damaged

2019-12-17, 17:12 PM

I tried that didnt work. But also is stating that it has final update but on the refurbished warranty it states in 2020

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459 Posts

05-02-2019

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Re: 11e thinkpad chromebook missing os or damaged

2019-12-17, 17:41 PM

 wrote:

I tried that didnt work. But also is stating that it has final update but on the refurbished warranty it states in 2020


Thanks for letting us know. We'd like to clarify what do you mean by refurbished warranty? The machine warranty is dedicated in the serial number, means you can only extend or upgrade it by our support. For more info about warranty of the machine click here.



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04-15-2020

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Re:11e thinkpad chromebook missing os or damaged

2020-04-15, 18:36 PM

I try to recover it but it keeps on saying an unexpected error has accord

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08-19-2020

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Re:11e thinkpad chromebook missing os or damaged

2020-08-19, 16:07 PM

I'm having the same issue. I've attempted to recover our Lenovo ThinkPad 8 times and each time I end up with an unexpected error. I've tried different USB and SD cards, no luck. What else can be done?

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