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17 Posts

08-21-2008

Hermitage, TN

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My Yoga Ultrabook is possessed the cursor moves on its own, even if I am not touching the keyboard

2017-06-05, 21:06 PM

I have had a Yoga Ultrabook for about 6 months, and about 3 months ago the cursor started to move on its own.  I don't know why or what it is doing.  Even if my hands are no where near the keys it jumps.  I have called Lenovo and they say it needs a new touchpad, but that is turned off, I never use it, I only use the little red button.  I've owned Thinkpads for 20 years, literally.  But Im a user not a computer person.  Does anyone else have a suggestion before I box this up and send it to Lenovo?  Is there a lenovo person on here who can respond?  The person I talked to wasn't exactly cooperative about could it be something else.  

 

I will of course ship it back it I need to.  I've been limping along with it and it seems to be getting worse.  Or at least no better. I've downloaded every current available thing that I've been sent.  Any ideas would be appreciated. 

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9644 Posts

12-27-2009

Canada

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Re: My Yoga Ultrabook is possessed the cursor moves on its own, even if I am not touching the keyboa

2017-06-06, 4:38 AM
IIRC, that symptom is a sign of a problematic touchscreen. You should contact support if you still have warranty.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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9644 Posts

12-27-2009

Canada

3313 Signins

95283 Page Views

  • Posts: 9644
  • Registered: ‎12-27-2009
  • Location: Canada
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  • Message 2 of 5

Re: My Yoga Ultrabook is possessed the cursor moves on its own, even if I am not touching the keyboa

2017-06-06, 2:27 AM
Does it happen to jump to the upper left corner of the screen?

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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17 Posts

08-21-2008

Hermitage, TN

19 Signins

190 Page Views

  • Posts: 17
  • Registered: ‎08-21-2008
  • Location: Hermitage, TN
  • Views: 190
  • Message 3 of 5

Re: My Yoga Ultrabook is possessed the cursor moves on its own, even if I am not touching the keyboa

2017-06-06, 4:08 AM

YES!!!  It jumps to the upper left corner of the screen.  And while I'm typing such that sometimes I'll close the window accidentally.  But it will jump up there even if I am not typing or even using the keyboard!

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9644 Posts

12-27-2009

Canada

3313 Signins

95283 Page Views

  • Posts: 9644
  • Registered: ‎12-27-2009
  • Location: Canada
  • Views: 95283
  • Message 4 of 5

Re: My Yoga Ultrabook is possessed the cursor moves on its own, even if I am not touching the keyboa

2017-06-06, 4:38 AM
IIRC, that symptom is a sign of a problematic touchscreen. You should contact support if you still have warranty.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U

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17 Posts

08-21-2008

Hermitage, TN

19 Signins

190 Page Views

  • Posts: 17
  • Registered: ‎08-21-2008
  • Location: Hermitage, TN
  • Views: 190
  • Message 5 of 5

Re: My Yoga Ultrabook is possessed the cursor moves on its own, even if I am not touching the keyboa

2017-06-06, 14:33 PM
Thank you, that means I really do have to send it back :-( I do have a warranty. Thanks again.
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