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KEH5
Paper Tape
Posts: 3
Registered: ‎04-19-2017
Location: US
Views: 1,808
Message 1 of 5

Thinkpad 13 Chromebook number keys not working

I have a Lenovo Thinkpad 13 20GL Chromebook. The numbers on the keyboard, except for 5, are not working. I have done everything the forums suggest... and finally just did a Powerwash- Factory reset. The keys are still not working. My computer is only a few months old. Is there anything else I am not thinking of doing? It is currently under warranty. Should I just take it to a Lenovo authorized service provider? The closest one to me is an hour away. I would appreciate any help.
Retired Support Specialist
Posts: 1,803
Registered: ‎12-12-2016
Location: IN
Views: 1,758
Message 2 of 5

Re: Thinkpad 13 Chromebook number keys not working

Hi KEH5,

 

Welcome to Lenovo Community! And happy to have you here.

 

As I understand that you are facing issues with Keyboard in which numeric 5 key is not working

Check whether are you able to use "%" key. Also check the functionality of Keyboard here 

 

And update us how it goes.

Please feel free to post in Lenovo Community Forums if you have any further queries!

 
Regards,
Prabhansh
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KEH5
Paper Tape
Posts: 3
Registered: ‎04-19-2017
Location: US
Views: 1,735
Message 3 of 5

Re: Thinkpad 13 Chromebook number keys not working

Thank you for responding. 

I tested the keyboard functionality. Keys one - four and seven through nine do not work. All other keys are functional. The % and ^ keys also work. 

 

Thank you. 

Retired Support Specialist
Posts: 1,803
Registered: ‎12-12-2016
Location: IN
Views: 1,724
Message 4 of 5

Re: Thinkpad 13 Chromebook number keys not working


@KEH5 wrote:

Thank you for responding. 

I tested the keyboard functionality. Keys one - four and seven through nine do not work. All other keys are functional. The % and ^ keys also work. 

 


Well in that case you need to get it serviced from Lenovo Technical support 1-855-253-6686, call & ask them for replacement.

 

Prabhansh

 

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ThinkPad T440p| Intel® Core™ i5-4300M| 2.6 GHz Dual core| 8GB
KEH5
Paper Tape
Posts: 3
Registered: ‎04-19-2017
Location: US
Views: 1,720
Message 5 of 5

Re: Thinkpad 13 Chromebook number keys not working

Thank you so very much for your time. I greatly appreciate it.