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03-20-2019

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my lenovo 11e chromebook wont go pass the on screen where the word chromebook is on.

2019-03-20, 15:00 PM
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05-02-2019

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Re: my lenovo 11e chromebook wont go pass the on screen where the word chromebook is on.

2019-11-15, 15:23 PM

Hi !

 

Welcome to Lenovo Community Forums.

 

When did the issue start? It seems like the machine is not booting up to Chrome OS, we suggest that you perform a factory reset and erase all the information on your Chromebook's hard drive, including all the files in the Downloads folder. 

 

Before you reset, make sure to back up your files on Google Drive or an external hard drive. The factory reset won't delete any of your files on Google Drive or external storage device.

 

Factory reset your Chromebook:

 

  1. Sign out of your Chromebook.
  2. Press and hold Ctrl + Alt + Shift + r.
  3. Select Restart.
  4. In the box that appears, select Powerwash Continue.
  5. Follow the steps that appear and sign in with your Google Account.
    Note: The account you sign in with after you reset your Chromebook will be the owner account.
  6. Once you've reset your Chromebook:
    • Follow the onscreen instructions to set up your Chromebook
    • Check if the problem is fixed

Reference link: https://support.google.com/chromebook/answer/183084?hl=en

 

Let us know how it goes.

 

Regards,



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