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3 Posts

11-20-2020

DK

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After two days of using my new Lenovo Thinkpad E15, SmartAudio3 no longer recognises the audio.

2020-11-20, 7:58 AM

Hi,

This is probably not a Lenovo specific problem, but a driver update issue. And yes I know this is probably the wrong forum, but I didn't find the Thinkpad E series forum.

 

Anyway. Windows 10 asks me to update, which  I did yesterday evening before going to bed by the book (always allowing for the restart to take place and all that).

 

Result this morning: "Smartaudio a conexant audio device could not be found".

Please help. And btw, if you know what diagnostics tools I'm supposed to use on thinkpads if the lenovo ones are like this then let me know.

Thanks in advance for your help.

 

 

Serial number removed from image per forum rules  model 20RD0011MX- mod

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11611 Posts

01-02-2010

US

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Re:After two days of using my new Lenovo Thinkpad E15, SmartAudio3 no longer recognises the audio.

2020-11-22, 16:48 PM

Can you try re-installing the audio device manually?

https://download.lenovo.com/pccbbs/mobiles/r16ac11w.exe

 


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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