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03-16-2019

DE

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Fingerprint reader stopped working (ThinkPad L380)

2019-03-16, 21:01 PM

The fingerprint reader on my ThinkPad L380 suddendly stopped working. I tryed resetting the saved prints in Windows Hello but when trying to register them again the procedure stops at the second step: for the first step of the registration when I touch the sensor it is recognised, but for the second step when I touch it nothing happens. The driver is updated and the system does not register any problem. Is it possible that the fingerprint reader is physically broken? 

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11291 Posts

01-02-2010

US

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Re: Fingerprint reader stopped working (ThinkPad L380)

2019-03-16, 21:22 PM

The circuitry might have failed.  I would first try to reset everything:

 

1) Turn off fingerprint option in windows hello

2) Boot into BIOS and erase fingerprints (under security menu)

3) Uninstall the fingerprint reader under the device manager

4)  Reboot and let it find new hardware 

 

You would then need to re-register the fingerprints

 

If that doesn't work, I would assume a hardware problem


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.

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3 Posts

03-16-2019

DE

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  • Posts: 3
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Re: Fingerprint reader stopped working (ThinkPad L380)

2019-03-17, 16:38 PM
Thank you! it worked!
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