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2 Posts

04-15-2020

ES

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Integrated camera driver for ThinkPad L570 crashing after recent W10 x64 updates (Version 1909)

2020-04-15, 11:05 AM

Hi, the integrated camera driver does not work anymore on Windows 10 Version 1909.

 

Device data (Laptop): 

Model Number: ThinkPad L570

Serial Number: MP1C7LGC

BIOS version: N1XET68W 1.46

 

Device data (Camera):

BTHENUM{7b265b0e-2232-4d45-bef4-bb8ae62f813d}_VID&0002054c_PID&0cd3

BTHENUM{7b265b0e-2232-4d45-bef4-bb8ae62f813d}_LOCALMFG&0002

 

Event Visor Log:

Nombre de registro:System

Origen:        Service Control Manager

Fecha:         15/04/2020 12:24:06

Id. del evento:7034

Categoría de la tarea:Ninguno

Nivel:         Error

Palabras clave:Clásico

Usuario:       No disponible

Equipo:        PT-LENOVO184

Descripción:

El servicio Servicio FrameServer de la Cámara de Windows se terminó de manera inesperada. Esto ha sucedido 3 veces.

XML de evento:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>

   <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

   <EventID Qualifiers="49152">7034</EventID>

   <Version>0</Version>

   <Level>2</Level>

   <Task>0</Task>

   <Opcode>0</Opcode>

   <Keywords>0x8080000000000000</Keywords>

   <TimeCreated SystemTime="2020-04-15T10:24:06.903609800Z" />

   <EventRecordID>33460</EventRecordID>

   <Correlation />

   <Execution ProcessID="908" ThreadID="1000" />

   <Channel>System</Channel>

   <Computer>PT-LENOVO184</Computer>

   <Security />

 </System>

 <EventData>

   <Data Name="param1">Servicio FrameServer de la Cámara de Windows</Data>

   <Data Name="param2">3</Data>

   <Binary>4600720061006D0065005300650072007600650072000000</Binary>

 </EventData>

</Event>

 

Based on the drivers available on the laptop model page, https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-l-series-laptops/thinkpad-l570-type-20j8-20j9/20j8/20j8001msp/mp1c7lgc/downloads/driver-list/component?name=Camera%20and%20Card%20Reader I see that there was already a driver update after Windows 10 version 1709, and there could be a new problem with 1909.

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2 Posts

04-25-2020

US

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  • Registered: ‎04-25-2020
  • Location: US
  • Views: 65
  • Message 2 of 2

Re:Integrated camera driver for ThinkPad L570 crashing after recent W10 x64 updates (Version 1909)

2020-04-28, 22:41 PM

Under the Windows 10 forum on Lenovo support, I found a post from the last 2-3 weeks (and have replied to it) about camera not working. My behavior was the same as described by ScottinTas. The camera would work for a fraction of a second then freeze. It clearly started with Windows 10 x64 update (but version 1903) on my ThinkPad T570 system on 4/15. Good luck.

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