Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

ThinkPad NotebooksThinkPad: L, R and SL series Laptops
All Forum Topics
Options

19 Posts

06-06-2013

Switzeland

31 Signins

133 Page Views

  • Posts: 19
  • Registered: ‎06-06-2013
  • Location: Switzeland
  • Views: 133
  • Message 1 of 15

L13 yoga: power button -> BSOD "WHEA_UNCORRECTABLE_ERROR"

2020-11-01, 10:10 AM

Hello

 

I have a new Thinkpad L13 Yoga with a clean install of Windows 10 pro 64bits. After I installed Windows and the WLAN driver manually, Lenovo Vantage installed all drivers and everything works fine.

 

THE PROBLEM:

  • The power button on the right side of the L13 is configured for "shut down". A first it worked a few times for switching off the L13.
  • Then, it began to cause a "blue screen of death" with the error "WHEA_UNCORRECTABLE_ERROR"
  • After this BSOD, the L13 reboots automatically but then it remains stuck on the screen with the white LENOVO logo in a red box (i.e. before Windows begins to load).
  • Swichting off and on again solves the problem, the L13 reboots and everything is OK.
  • This does not happen every time, sometimes the L13 shuts down correctly.
  • I have tried changing the behaviour of the power button  in the Windows settings to something else and then back to "shut down". Then the button worked a few times, but after that the BSOD happened again

 

When the power button is configured as something else as "shut down", it works correctly, there are no crashes. Shutting down using the start menu always works.

 

I guess something is wrong with the software handling of the power button itself when used for shutting down.

 

Any help would be appreciated!

 

Regards

Patrick

Reply
Options

19 Posts

06-06-2013

Switzeland

31 Signins

133 Page Views

  • Posts: 19
  • Registered: ‎06-06-2013
  • Location: Switzeland
  • Views: 133
  • Message 2 of 15

Re:L13 yoga: power button -> BSOD "WHEA_UNCORRECTABLE_ERROR"

2021-03-07, 21:23 PM

Hey, am I the only one who has this problem?

 

Any advice would be appreciated. Especially from Lenovo.

 

Alternative question: how can I report a bug to Lenovo, except by writing in this forum and hoping that they will read it?

 

Regards

Patrick

Reply
Options

1631 Posts

01-08-2021

Philippines

108 Signins

8210 Page Views

  • Posts: 1631
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 8210
  • Message 3 of 15

Re:L13 yoga: power button -> BSOD "WHEA_UNCORRECTABLE_ERROR"

2021-03-08, 11:25 AM

Hello pafff,

 

Greetings!

Apologies for the late response.

 

Kindly try the fix from Microsoft link:
https://support.microsoft.com/en-us/windows/how-to-fix-whea-uncorrectable-error-7c49d78a-2792-96cf-2268-abbe9d9eb29f


Update us how it goes

 

 

Regards, 
Lorenzo_Lenovo



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Options

19 Posts

06-06-2013

Switzeland

31 Signins

133 Page Views

  • Posts: 19
  • Registered: ‎06-06-2013
  • Location: Switzeland
  • Views: 133
  • Message 4 of 15

Re:L13 yoga: power button -> BSOD "WHEA_UNCORRECTABLE_ERROR"

2021-03-08, 14:09 PM

Hello

 

Thank you for the feedback.

 

My computer is "up to date" with all Windows 10 and "Lenovo Vantage" updates done. So this is not the cause.

 

Any other ideas?

 

Regards

Patrick

Reply
Options

1631 Posts

01-08-2021

Philippines

108 Signins

8210 Page Views

  • Posts: 1631
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 8210
  • Message 5 of 15

Re:L13 yoga: power button -> BSOD "WHEA_UNCORRECTABLE_ERROR"

2021-03-17, 18:19 PM

Hello pafff,

 


Kindly update the BIOS to the latest version thru the support site.
Also from the BIOS menu, load default settings, then save and exit.
Let me know if this fixes the problem

 


Regards, 
Lorenzo_Lenovo



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Options

19 Posts

06-06-2013

Switzeland

31 Signins

133 Page Views

  • Posts: 19
  • Registered: ‎06-06-2013
  • Location: Switzeland
  • Views: 133
  • Message 6 of 15

Re:L13 yoga: power button -> BSOD "WHEA_UNCORRECTABLE_ERROR"

2021-03-17, 21:36 PM

Hello

I have installed the newest BIOS (1.28) already mid-february and I have all default settings. So this is not the cause.

Regards

Patrick

Reply
Options

1631 Posts

01-08-2021

Philippines

108 Signins

8210 Page Views

  • Posts: 1631
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 8210
  • Message 7 of 15

Re:L13 yoga: power button -> BSOD "WHEA_UNCORRECTABLE_ERROR"

2021-03-18, 1:05 AM

Since driver and BIOS are all up to date, then most likely the cause is hardware.

We appreciate you effort and time in voicing your concern here, however the mechanical parts of the machine needs to be checked.

 

I suggest that you get in touch with the tech support for your region.

 

Best regards,

Lorenzo_Lenovo



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Options

19 Posts

06-06-2013

Switzeland

31 Signins

133 Page Views

  • Posts: 19
  • Registered: ‎06-06-2013
  • Location: Switzeland
  • Views: 133
  • Message 8 of 15

Re:L13 yoga: power button -> BSOD "WHEA_UNCORRECTABLE_ERROR"

2021-03-18, 5:38 AM

Hello

Thank you for the advice, I will contact support.

By the way, it cannot be a mechanical issue, as the button works perfectly when configured for something other than "shut down". I'm convinced it is a software problem.

Regards

Patrick

Reply
Options

1631 Posts

01-08-2021

Philippines

108 Signins

8210 Page Views

  • Posts: 1631
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 8210
  • Message 9 of 15

Re:L13 yoga: power button -> BSOD "WHEA_UNCORRECTABLE_ERROR"

2021-04-02, 0:41 AM

You're welcome

 

Best regards,

Lorenzo_Lenovo



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Options

19 Posts

06-06-2013

Switzeland

31 Signins

133 Page Views

  • Posts: 19
  • Registered: ‎06-06-2013
  • Location: Switzeland
  • Views: 133
  • Message 10 of 15

Re:L13 yoga: power button -> BSOD "WHEA_UNCORRECTABLE_ERROR"

2021-04-05, 8:02 AM

Hello

 

Sorry, but the "tech support" you mentioned is only for hardware issues and this is clearly a software issue,

 

I have no illusions that Lenovo can solve this, what I want is to send a BUG REPORT. Where can I do that?

 

Thanks and regards

 

Patrick

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms