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10-05-2019

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L470 webcam and biometric login not working after Windows 10 Pro 1903 update

2019-10-05, 19:09 PM

After updating Windows 10 Pro to version 1903, my webcam shuts off after 1 second and biometrics for Windows login is no longer an option.

I tried deleting the driver for the webcam and afterwards manually installing the latest driver from Lenovo - no change.

 

ThinkPad L470

- Serial: ********

- Product number: 20J4002DMX

- BIOS-version: R0GET70W 1.70

 

Moderator note: serial number removed to prevent abuse.

Solved! See the solution
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6747 Posts

10-29-2009

United States of America

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Re: L470 webcam and biometric login not working after Windows 10 Pro 1903 update

2019-10-08, 16:58 PM

Can you run "View All Problem Reports" (just type this into the start menu) and see if there is any log corresponding to the time when you start the camera and it shuts off after 1 second?  It sounds like something is crashing so I think there should be some kind of log about it.

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8 Posts

10-05-2019

Denmark

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Re: L470 webcam and biometric login not working after Windows 10 Pro 1903 update

2019-10-09, 19:57 PM

There are several reports of svchost.exe crashing (it's in Danish, but I hope you get the jist):

 

Kilde
Server til Windows-kamerabillede

Oversigt
Handlingen blev afbrudt

Dato
‎27-‎09-‎2019 17:12

Status
Rapporten blev afsendt

Beskrivelse
Sti for fejlbehæftet program: C:\Windows\System32\svchost.exe

Problemsignatur
Problemhændelsesnavn: APPCRASH
Programnavn: svchost.exe_FrameServer
Programversion: 10.0.18362.1
Tidsstempel for program: 32d6c210
Fejlmodulnavn: RsProvider.dll
Fejlmodulversion: 1.31.0.0
Tidsstempel for fejlmodul: 5852640f
Undtagelseskode: c0000005
Undtagelsesforskydning: 000000000007bd6d
OS-version: 10.0.18362.2.0.0.256.48
Landestandard-id: 1030
Flere oplysninger 1: 091d
Flere oplysninger 2: 091dc7d1734a2226f2cc76d0dab803b5
Flere oplysninger 3: 1d98
Flere oplysninger 4: 1d98988ac314b84dd6587998eb747409

Ekstra oplysninger om problemet
Filsæt-id: c3095af7017ab4c8ca8d7b3efc105880 (1913320927149447296)

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6747 Posts

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Re: L470 webcam and biometric login not working after Windows 10 Pro 1903 update

2019-10-09, 20:07 PM

Based on your information, it seems that RsProvider.dll is crashing.  I have heard this kind of problem before, but I am not sure why it happens.  Please check the following article if the information about EnableFrameServerMode can solve your problem.

 

https://www.howtogeek.com/267946/how-to-stop-your-webcam-from-freezing-and-crashing-on-windows-10/

 

 

0 person found this solution to be helpful.

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8 Posts

10-05-2019

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Re: L470 webcam and biometric login not working after Windows 10 Pro 1903 update

2019-10-09, 20:17 PM

Great!

I wanted to mark that as the solution, because it solved the webcam part of my problem.

 

However the biometric login is still not an option in this version of Windows. Any thoughts on that part?

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Re: L470 webcam and biometric login not working after Windows 10 Pro 1903 update

2019-10-09, 20:26 PM

 wrote:

 

 

However the biometric login is still not an option in this version of Windows. Any thoughts on that part?


Sorry, I have not heard this problem before.  Do you mean logging in with face recognition, or fingerprint, or something else?  When you say it doesn't work, do you mean that you can't add the sign-in option in Windows settings?

 

Windows keeps logs in Event Viewer -> Applications and Services Logs -> Microsoft -> Windows -> Biometrics -> Operational.  I don't always know what these logs mean but maybe there is something suspicious there?

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Re: L470 webcam and biometric login not working after Windows 10 Pro 1903 update

2019-10-10, 17:31 PM
The option to use fingerprint for login is no longer available - now I'm only able to use Pin or Password. I haven't tried adding it, as it has disappeared after the Windows Update. Where would I be able to add the option again?
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8 Posts

10-05-2019

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Re: L470 webcam and biometric login not working after Windows 10 Pro 1903 update

2019-10-10, 17:44 PM
Windows keeps logs in Event Viewer -> Applications and Services Logs -> Microsoft -> Windows -> Biometrics -> Operational.  I don't always know what these logs mean but maybe there is something suspicious there?

I've just taken a look - The earliest log is from September 26, which might be coincident with the update:

 

"Tjenesten Windows Biometri kunne ikke starte sin sikre komponent.

Handlingen mislykkedes med følgende fejl: 0x80070032."

 

Again in Danish, but it says something in the lines of:

"The service Windows Biometry couldn't start it's secure component.

Action failed with the following error: 0x80070032."

 

There are a bunch of different logs.

There seems to be three different errors or so connected to each timestamp. 

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6747 Posts

10-29-2009

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Re: L470 webcam and biometric login not working after Windows 10 Pro 1903 update

2019-10-10, 20:20 PM

Is there any device in Device Manager -> Biometric Devices?  Is there any unusual status or error shown there?

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Re: L470 webcam and biometric login not working after Windows 10 Pro 1903 update

2019-10-12, 10:34 AM

Well it seems as if the driver for the fingerprint sensor is not working.

 

Something in the lines of:

"This unit is not working properly, because Windows cannot load the drivers for the unit. (Code 31)

{Action failed}

The requested action failed."

 

 

 

 

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