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2 Posts

03-12-2018

DE

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Lenovo Thinkpad L380 trackpad jitters, stops responding, skips

2018-08-12, 11:09 AM

I recently bought a Lenovo ThinkPad L380 directly from Lenovo. Is a solid laptop with great specs and battery life, however the trackpad starts skipping, feels unresponsive and jitters. This happens consistently and on every time I use the laptop from more than 5-10 minutes.

I've tried all of the following with no solution:
1. Reinstalling drivers from Lenovo site
2. Changing charger cable (this was recorded actually in battery power, so happens both connected and not connected to power)
3. Disconnecting the battery and reconnecting it again.
4. Powering off the laptop, holding the power button for 60 seconds then powering it back again.
5. Changing the settings for sensitivity
6. Disabling the track-point

I was wondering what would cause that and if I should just return the laptop and get another one with a non-defective trackpad.

 

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26 Posts

12-15-2017

CN

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Re: Lenovo Thinkpad L380 trackpad jitters, stops responding, skips

2018-08-29, 8:58 AM

Hi,can I know S/N of this L380 machine, we tried to arrange testing with the machine with the same PN of planar,trackpad and KBD。this may be helpful to reproduce the similar sysmptom soon

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2 Posts

03-12-2018

DE

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  • Posts: 2
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  • Message 3 of 4

Re: Lenovo Thinkpad L380 trackpad jitters, stops responding, skips

2018-08-29, 9:08 AM

S/N is  R9******, Machine type 20M5CTO1WW.

what you mentioned will help others not have the same problem?

I sent my laptop for repair (Europe) asking for a trackpad replacement  and they are curiously taking long because they don't have the part to replace yet. I imagine they are so new that there is not stock of the trackpads on the repair center.

 

Moderator note: serial number removed to prevent abuse.  If SNs are required - please use the forums private message feature to keep them out of public view.

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26 Posts

12-15-2017

CN

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  • Posts: 26
  • Registered: ‎12-15-2017
  • Location: CN
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  • Message 4 of 4

Re: Lenovo Thinkpad L380 trackpad jitters, stops responding, skips

2018-08-31, 6:49 AM

Hi,lechip, can you enable your private message in the forum? S/N is not allowed to be shown in the forum. i want to talk with you by private message about S/N and also the possible way to solve your problem about trackpad replacement. but the error shows "private mesage was disable and private message can be sent to you...)

(I'm sorry to ask you about S/N in public forum)

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