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02-16-2021

Israel

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My Laptop "Lenovo L13 Yoga" shuts down during TEAMS calls

2021-02-16, 8:27 AM

We recently purchased quite a few Lenovo L13 Yoga to our company. 
We are using Microsoft TEAMS as our formal application for conference and video calls. All of the L13 users are facing a new phenomenon.
Recently we started facing a "random" issue in which after some time in the call, the computer shuts down. the shut down accrues without a warning and it is a brute force shutdown i.e. without a safe close of all applications. It is as if you were pressing a long press on the power button.
We tried to reinstall TEAMS and to make sure that our laptops are working with the latest update, with no change.

Did anyone ever faced this phenomenon?

Any suggestions?

Thanks,

Eric

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2106 Posts

03-11-2020

Greece

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  • Posts: 2106
  • Registered: ‎03-11-2020
  • Location: Greece
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Re:My Laptop "Lenovo L13 Yoga" shuts down during TEAMS calls

2021-02-16, 11:45 AM

Hi Eric Yoga,

 

Welcome to the Community Forums.

 

This has cropped up on a bunch of forums for different brand laptops. Seems to be with some incompatibility between drivers and TEAMS.

 

Some of the solutions include updating the display/graphics, Audio and Camera drivers of the device.

 

Make sure you have the newest Video, Audio and Camera drivers for your device:
You can find and install the newest drivers from the Lenovo Support Page
Just plot in the serial number of the device, click the search icon and select your device, then head to Drivers & Software, select Manual Update, then select the Display & Video Graphics, Audio Section and Camera and Card Reader section.
Right click the files in question and select "Run as Administrator".

 

Hope this helps

 

Regards

 

Voithos



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