Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

ThinkPad NotebooksThinkPad: L, R and SL series Laptops
All Forum Topics
Options

7 Posts

05-07-2021

Australia

6 Signins

20 Page Views

  • Posts: 7
  • Registered: ‎05-07-2021
  • Location: Australia
  • Views: 20
  • Message 1 of 15

Webcam not working on L14 AMD

2021-05-07, 0:53 AM

My webcam stopped working about 1 week ago. When I open the Windows 10 camera app, a black screen appears and the LED next to the camera flashes in 1-second pulses.

The device manager does detect it with no issues. But Lenovo Vantage does not detect a camera at all, upon opening Vantage and going to the Webcam option, the camera section appears for 1/2 second then disappears.

 

I have tried all the solutions:

- Bios updates

- Re-install drivers via device manager

- Webcam cover slider

- The L14 does not have an F8 webcam disable key.

- Roll-back drivers

 

Please Help! I still have 5 months in warranty.

 

Reply
Options

5542 Posts

08-02-2018

Philippines

919 Signins

28234 Page Views

  • Posts: 5542
  • Registered: ‎08-02-2018
  • Location: Philippines
  • Views: 28234
  • Message 2 of 15

Re:Webcam not working on L14 AMD

2021-05-07, 11:25 AM

Hi DJLoky!


Welcome to community forums

 

 

Any changes made or any updates/programs installed before the issue came up? Have you tried checking the privacy for the camera under the settings from Windows and Lenovo Vantage?

 

Try deleting the driver then reinstall it from the support site.


Let us know

 

 

 

Jwes_Lenovo



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

1015 Posts

09-27-2019

China

653 Signins

13957 Page Views

  • Posts: 1015
  • Registered: ‎09-27-2019
  • Location: China
  • Views: 13957
  • Message 3 of 15

Re:Webcam not working on L14 AMD

2021-05-10, 7:01 AM

hi
Could you please catch log with tool https://meta.box.lenovo.com/v/link/view/2705c1f351c649a29cc8220511a33d01 
We will help you to check and fix it. 
Yanyan 
Thanks 

Reply
Options

7 Posts

05-07-2021

Australia

6 Signins

20 Page Views

  • Posts: 7
  • Registered: ‎05-07-2021
  • Location: Australia
  • Views: 20
  • Message 4 of 15

Re:Webcam not working on L14 AMD

2021-05-10, 7:09 AM

The only program I can think of that may have affected it is OBS Studio. However, I did uninstall this and try again.

I have re-installed the camera drivers using the drivers from the Lenovo Support website, no luck.

 

 

Reply
Options

5542 Posts

08-02-2018

Philippines

919 Signins

28234 Page Views

  • Posts: 5542
  • Registered: ‎08-02-2018
  • Location: Philippines
  • Views: 28234
  • Message 5 of 15

Re:Webcam not working on L14 AMD

2021-05-12, 15:44 PM

Try loading the default BIOS setup. Once you're in the BIOS, press the F9 key to load the default settings then press the F10 key to save it.

 

Here is how: https://support.lenovo.com/ph/en/solutions/ht500222-recommended-ways-to-enter-bios-boot-menu-thinkpad-thinkcentre-thinkstation

 

Let us know how it goes.

 

 

 


Jwes_Lenovo



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

7 Posts

05-07-2021

Australia

6 Signins

20 Page Views

  • Posts: 7
  • Registered: ‎05-07-2021
  • Location: Australia
  • Views: 20
  • Message 6 of 15

Re:Webcam not working on L14 AMD

2021-05-12, 23:50 PM

Good idea.

I just tried that, it did not fix it.

Reply
Options

7 Posts

05-07-2021

Australia

6 Signins

20 Page Views

  • Posts: 7
  • Registered: ‎05-07-2021
  • Location: Australia
  • Views: 20
  • Message 7 of 15

Re:Webcam not working on L14 AMD

2021-05-12, 23:59 PM

Hi Yanyan

I have collected the diagnostic for you.

Please find the ZIP file attached.

Reply
Options

1015 Posts

09-27-2019

China

653 Signins

13957 Page Views

  • Posts: 1015
  • Registered: ‎09-27-2019
  • Location: China
  • Views: 13957
  • Message 8 of 15

Re:Webcam not working on L14 AMD

2021-05-13, 1:55 AM

hi,DJLoky

The log you provided is empty, before catch log please try to act like this to unlock SettingsCare.zip, then try to catch log again, thanks

Reply
Options

7 Posts

05-07-2021

Australia

6 Signins

20 Page Views

  • Posts: 7
  • Registered: ‎05-07-2021
  • Location: Australia
  • Views: 20
  • Message 9 of 15

Re:Webcam not working on L14 AMD

2021-05-14, 1:02 AM

My apologies Yanyan!

Here is the file again, with unblocked zip.

Reply
Options

1015 Posts

09-27-2019

China

653 Signins

13957 Page Views

  • Posts: 1015
  • Registered: ‎09-27-2019
  • Location: China
  • Views: 13957
  • Message 10 of 15

Re:Webcam not working on L14 AMD

2021-05-14, 7:30 AM

hi

From the log we suspect it's camera driver or camera HW caused.

You could you try to update camera driver, see if it works. 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms