cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
oyamabilana
Paper Tape
Posts: 4
Registered: ‎02-17-2019
Location: ZA
Views: 4,385
Message 1 of 10

BSOD (Netwtw06.sys)

I experience a BSOD on average once every 24 Hours. 

PC: Thinkpad L470 20J5 

OS: Windows 10 Pro Build 10240

Network Adapter: Intel(R) Dual Band Wireless-AC 8265 (Driver version - 20.70.6.1) Updated 2 days ago.

 

Full error code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

 

I recently followed this guide on an Intel Forum Link>> https://forums.intel.com/s/question/0D50P0000490YJASA2/netwtw06sys-and-bsod?language=en_US

 

None of it works.

This device I purchased on the 12 Feb 2019 as a refurbished PC so I have no idea on which Windows update

this problem started. However, I experienced the first BSOD before I could install any apps. 

I did run a windows update and still, the BSOD persists but I noticed there seems to be still a major windows 

update that I haven't installed (It fails on install), but that's another story.

kmills_delta
What's DOS?
Posts: 3
Registered: ‎01-05-2018
Location: US
Views: 4,212
Message 2 of 10

Re: BSOD (Netwtw06.sys)

I'm looking into the same type of issue for our Enterprise, which is only affecting a select few users.

 

My conclusion is that it's related to the 802.11ac wireless mode, it seems to trigger a BSOD when it switches to or from this wireless mode.  This is assuming that you have an 802.11ac compatible router? If so, I'm curious of the brand\model.

 

Anyway - Disable 802.11n/ac from the device manager (Advanced tab) and let us know what happens.

 

I'll be adding additional information to the Intel post once their site starts cooperating.

oyamabilana
Paper Tape
Posts: 4
Registered: ‎02-17-2019
Location: ZA
Views: 4,198
Message 3 of 10

Re: BSOD (Netwtw06.sys)

Hi kmills. I've actually fixed the problem sorry for not updating. I performed a clean install to windows 10 Build 17763.316 and ever since I've never experienced a BSOD. It's been over 2-3 weeks now.

I don't have details about the router as it's a school residence wifi, I also experienced the BSOD when connected to the schools WiFi which is an Enterprise wifi( I hope this is even the right way of describing it.

 

Just to add, I dual booted Fedora 29 with Windows 10 and I've never experienced the issue on Fedora. 

kmills_delta
What's DOS?
Posts: 3
Registered: ‎01-05-2018
Location: US
Views: 4,190
Message 4 of 10

Re: BSOD (Netwtw06.sys)

I suspect that Windows installed the default\generic wifi driver which does not have 802.11ac capabilties, which is why the BSOD's have stopped.  Can you confirm that in the device manager (Advanced tab - it will only have 802.11a/b/g/n listed and not 802.11ac).

oyamabilana
Paper Tape
Posts: 4
Registered: ‎02-17-2019
Location: ZA
Views: 4,185
Message 5 of 10

Re: BSOD (Netwtw06.sys)

It has these: 

802.11a/b/g Wireless Mode

 

802.11n/ac Wireless Mode

 

 

kmills_delta
What's DOS?
Posts: 3
Registered: ‎01-05-2018
Location: US
Views: 4,183
Message 6 of 10

Re: BSOD (Netwtw06.sys)

Thanks - What is the driver version?

oyamabilana
Paper Tape
Posts: 4
Registered: ‎02-17-2019
Location: ZA
Views: 4,177
Message 7 of 10

Re: BSOD (Netwtw06.sys)

You're welcome.

 

Driver version: 20.50.1.1

mikeski
What's DOS?
Posts: 2
Registered: ‎08-06-2019
Location: US
Views: 1,435
Message 8 of 10

Re: BSOD (Netwtw06.sys)

I had the same problem with the 20.50.1.1 wireless driver on my Intel Dual Band Wireless-AC 8260 adapter in my Yoga after an update this week. 

 

I searched on the adapter, found the Intel driver page, and used the provided tool to update to 20.70.10.2. All is well now. 

 

I also took the opportunity to update the Bluetooth adapter. 

 

Mike

Highlighted
Spicefit
What's DOS?
Posts: 1
Registered: ‎08-13-2019
Location: US
Views: 838
Message 9 of 10

Re: BSOD (Netwtw06.sys)

Mike, what is the "provided tool" you used to allow you to update the drivers?

 

Thanks!

 

mikeski
What's DOS?
Posts: 2
Registered: ‎08-06-2019
Location: US
Views: 745
Message 10 of 10

Re: BSOD (Netwtw06.sys)

I used the ​Intel® Driver & Support Assistant to check and install. 

 

Mike

Check out current deals!


Shop current deals

Top Kudoed Authors