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4 Posts

05-24-2016

CA

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Bluetooth not working on L412

2016-05-24, 23:21 PM

Hi. I have bluetooth headphones and a bluetooth keyboard I'd like to use on my laptop, but there's no option for Bluetooth. I'm running Windows 10.

 

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3 Posts

05-25-2016

US

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Re: Bluetooth not working on L412

2016-05-25, 1:39 AM

Could you give more information about your Bluetooth headset and your laptop? This would depend on the version of Bluetooth and the version of Windows you're running (see here for more information about bluetooth headset versions compatibility). Also, are you using 32 or 64 bit?

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4 Posts

05-24-2016

CA

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Re: Bluetooth not working on L412

2016-05-25, 3:22 AM

Edition: Windows 10 Pro

Version: 1511

OS Build: 10586.318

Processor: Intel Core i5 CPU M 520 @ 2.40 GHz 2.39 GHz

Installed RAM: 4 GB (3.80 GB usable)

System type: 64-bit operating system, x64-based processor

These are my headphones: http://www.bestbuy.ca/en-CA/product/avantree-avantree-hive-bluetooth-stereo-headset-bths-849-black-bths-849-blk/10237519.aspx?path=1eb7bee63f1126eeb212ef2951907b5aen02

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5550 Posts

06-27-2008

US

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Re: Bluetooth not working on L412

2016-05-25, 3:31 AM

Good day and welcome to the community.

 

Looking at the driver list for the L412, there is no Win10 Bluetooth driver available. Based on the L412 not being on the Win10 compatible systems list at: https://support.lenovo.com/us/en/documents/ht103535 some drivers may require sourcing from places other than Lenovo.

 

If you open up Device Manager, do you see any yellow bangs? Is Bluetooth listed at all?

 

Regards.


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4 Posts

05-24-2016

CA

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Re: Bluetooth not working on L412

2016-05-25, 11:17 AM
When I open up Device Manager , there are three yellow bangs on "Base System Device", which is listed three times under "other devices. There's no Bluetooth option
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5550 Posts

06-27-2008

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Re: Bluetooth not working on L412

2016-05-25, 16:56 PM

If you open the Properties sheet of each one, switch to the Details tab, select Hardware Ids from the Property dropdown, and post back here with the text returned in the Value field, we may be able to help further.

 

Regards.


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4 Posts

05-24-2016

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Re: Bluetooth not working on L412

2016-05-29, 19:35 PM

PCI\VEN_197B&DEV_2382&SUBSYS_212E17AA&REV_00
PCI\VEN_197B&DEV_2382&SUBSYS_212E17AA
PCI\VEN_197B&DEV_2382&CC_088000
PCI\VEN_197B&DEV_2382&CC_0880

 

PCI\VEN_197B&DEV_2383&SUBSYS_212F17AA&REV_00
PCI\VEN_197B&DEV_2383&SUBSYS_212F17AA
PCI\VEN_197B&DEV_2383&CC_088000
PCI\VEN_197B&DEV_2383&CC_0880

 

PCI\VEN_197B&DEV_2384&SUBSYS_213017AA&REV_00
PCI\VEN_197B&DEV_2384&SUBSYS_213017AA
PCI\VEN_197B&DEV_2384&CC_088000
PCI\VEN_197B&DEV_2384&CC_0880

 

Sorry for the late response!

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5550 Posts

06-27-2008

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Re: Bluetooth not working on L412

2016-05-29, 20:41 PM

From pcidatabase. com those device strings refer to the card reader (SD/MMC).

There are WinXP/Vista/7/8 drivers for that.

 

I'm seeing no Win10 drivers for the L412 on the support pages.

 

Apologies that I can't help further.

Regards.


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7493 Posts

09-04-2014

SK

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Re: Bluetooth not working on L412

2016-06-09, 6:47 AM

Hello Riley,

 

Have you been able to resolve this?  If you still haven't been able to resolve this issue the following linked to service tip might be of some assistance to you;
https://support.lenovo.com/sk/en/solutions/ht500473

 

Andy

 

English Community Administrator
Lenovo eServices

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7493 Posts

09-04-2014

SK

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  • Message 10 of 10

Re: Bluetooth not working on L412

2017-02-09, 9:14 AM
 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
Did you find a post helpfull? You can thank the member by awarding them Kudos
 

Please don't ask me questions by Personal Message; questions belong in the forums.

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