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SubieForest2001
Serial Port
Posts: 14
Registered: ‎11-09-2014
Location: NL
Views: 2,341
Message 1 of 15

Crack/tear on a ThinkPad L440

Dear Thinkpad Community

 

I've got something strange with my ThinkPad L440. During closing the sceen the left hinge has made a crack/tear in the plastic cover on the back, near the air intake and the charger port. Does anyone have the same problem or is it just bad luck? This is my first ThinkPad and I've read many good things about the ThinkPad but this really dissapoint me. And it's just 8 months old...

Thinkpad X220, ThinkPad L440
Hadnagy
Paper Tape
Posts: 4
Registered: ‎12-29-2014
Location: Hungary
Views: 2,230
Message 2 of 15

Re: Crack/tear on a ThinkPad L440

I have the same problem, but my machine cracked next to the screw on the right side (near the ethernet connector).

 

This is very worrying.

SubieForest2001
Serial Port
Posts: 14
Registered: ‎11-09-2014
Location: NL
Views: 2,224
Message 3 of 15

Re: Crack/tear on a ThinkPad L440

Luckily I'm not the only one.. I found out that it doesn't affect the ThinkPad itself (mine is still working fine), but it doesn't look that great. Don't like this build quality.. 

Thinkpad X220, ThinkPad L440
naganumolu
Blue Screen Again
Posts: 4
Registered: ‎09-25-2014
Location: India
Views: 2,180
Message 4 of 15

Re: Crack/tear on a ThinkPad L440

Hi,

 

I am also having the same problem. I used to take good care of my laptop. Still it happened. Will this effect LCD in any way ?

It seems there is a quality issues with L440s. Is there any possibility to take the issue with Lenovo and get it replaced FOC ?

Hadnagy
Paper Tape
Posts: 4
Registered: ‎12-29-2014
Location: Hungary
Views: 2,170
Message 5 of 15

Re: Crack/tear on a ThinkPad L440

I contacted the service center, they said they're goint to ask the manufatucturers' opinion about the replacement.

A few days later I get the answer, it is possible to replace the case under warranty.

 

Now, my Thinkpad is in the service center and I'm waiting for the result.

 

For advice, if you contact a service, but they says it doesn't covered by the warranty, find an another one and send pictures about the fault in e-mail. First time I snapped of with the excuse that hinge faults are not covered by the warranty. It was not possible to explain to them that there is no problem with the hinge.

So, I looked for an another one and sent pictures.

SubieForest2001
Serial Port
Posts: 14
Registered: ‎11-09-2014
Location: NL
Views: 2,166
Message 6 of 15

Re: Crack/tear on a ThinkPad L440

Thank you very much! What do you mean with 'find another one'? And has Lenovo an email adress, I can't find it.
I called them, explained my problem and they said exactly the same, hinge faults aren't covered by the warrantly.
Thinkpad X220, ThinkPad L440
naganumolu
Blue Screen Again
Posts: 4
Registered: ‎09-25-2014
Location: India
Views: 2,162
Message 7 of 15

Re: Crack/tear on a ThinkPad L440

I also got the same reply from the service team. Right now I am fighting with my dealer about ADP.


@SubieForest2001 wrote:
Thank you very much! What do you mean with 'find another one'? And has Lenovo an email adress, I can't find it.
I called them, explained my problem and they said exactly the same, hinge faults aren't covered by the warrantly.

 

SubieForest2001
Serial Port
Posts: 14
Registered: ‎11-09-2014
Location: NL
Views: 2,159
Message 8 of 15

Re: Crack/tear on a ThinkPad L440

I already had a pretty big dicussion with my dealer but they said they can't do anything. It really annoys me. I'll try it again I think.
Thinkpad X220, ThinkPad L440
Hadnagy
Paper Tape
Posts: 4
Registered: ‎12-29-2014
Location: Hungary
Views: 2,158
Message 9 of 15

Re: Crack/tear on a ThinkPad L440

I mean, look for an another service provider.

In theory Thinkpad machines have different service providers than the cheaper ones, at least in my country they have.

 

Be sure to send an email with the pictures of the crack, because you can invoke it later.

SubieForest2001
Serial Port
Posts: 14
Registered: ‎11-09-2014
Location: NL
Views: 2,157
Message 10 of 15

Re: Crack/tear on a ThinkPad L440

I also used to take care of my laptop. My LCD is working fine. The service centre says 'hinge faults aren't under warrantly'...
Thinkpad X220, ThinkPad L440

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