12-01-2009 07:35 AM - edited 01-04-2010 02:28 PM
I've got several Think Pads and I have an old R40 that is doing something very strange. (XP pro - latest updates from MS)
When I turn it on:
Finally after a few false starts it will start up normally.
It choose Safe Mode it starts with no problem. If I choose last good configuration, it still exhibits the same problem.
I've run every test available with PC Doctor (supplied with teh R40) and everything passes.
I have a registry cleaner program (Registry Medic) and that doesn't fix the problem either.
I downloaded a program called Blue Screen View but it shows the last time the system crashed was in 2005
Any ideas on how to troubleshoot this?
BTW, I'm not a tech, but I am an experienced user.
Solved! Go to Solution.
12-01-2009 08:08 AM
I forgot to add.
I did a full virus/trojan/spyware scan with ZA Security Suite and it's clean.
Also, it doesn't do it every time. Some times it boots up perfectly.
12-01-2009 07:24 PM
Off the top of my head, I'd suspect a bad stick of RAM.
Try running memtest 86 on both of your RAM sticks.
I'd also remove the mini-PCI card and observe what happens.
Good luck and keep us posted.
12-02-2009 06:31 AM
How do I do memtest 86?
The RAM tested OK with PC Doctor's RAM test.
Does memtest 86 do anything that PC Doc doesn't do?
Yesterday I learned how to turn off the automatic restart so I should be able to get the error code the next time the BSOD rears it's ugly head.
I have an early job today, so I'll get back to it tomorrow (I'd rather "play" with the computer, but work gets in the way)
I'll keep you posted.
12-03-2009 02:55 PM
After 3 normal starts, it happened again. But since I turned off the auto restart I can read the message. This is what it says (hopefully without any typos)
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.
Check with your hardware vendor for any BIOS updates. DIsable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F* to select Advanced Startup Options, and then select Safe Mode.
*** STOP: 0x0000008E (0xC0000005, 0x804E37EE, 0xF8C4C6AC, 0x00000000)
Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance
I have adequate disk space, I don't understand the technical information so I don't know if a driver is ideintified or not and I don't know about BIOS options such as caching or shadowing.
I think I'm over my head hear, but willing to learn something.
I put the error message in google and got this page:
Does this seem legitimate?
12-03-2009 07:08 PM
I wouldn't go there...
If you can run the machine in the safe mode, there's a hardware problem sitting somewhere...
Try booting from a "live" Linux CD and see how that works...
As for memtest 86:
Good luck and keep us posted.
12-04-2009 08:52 AM - edited 12-04-2009 08:54 AM
Thanks again George,
Yes, that "easy fix" site looked a little fishy to me, which is why I asked. I figured it is trying to sell me something that I don't need by luring me with something "free". It was the only site that popped up when I put the entire error code in google, and it was a sponsored link.
In my endless google searches, a ran across another forum where somebody solved the same problem by unplugging and replugging the RAM cards.
Well that seemed both easy to do and harmless so I unplugged them, cleaned the contacts with Caig DeOxit, put a light coating of Caig ProGold on them, and reinserted them. I use these products to keep the electrical connections on my music gear working well (I live in Florida near the ocean and I have a weekly outdoor gig outdoors at a marina).
It started fine this morning, but since the problem is intermittent, there is no way to know if it is the cure or not. If not, I'll try memtest 86.
I don't have a Linux disk to try, but if it happens again, I'll try booting from the Ghost rescue CD. I have the BIOS set up to boot from the CD first.
I'll keep you informed.
12-04-2009 04:52 PM
You can download a disk from here:
12-05-2009 10:41 AM
I've never played with Linux, but it seems like it might be fun!!
BTW, since I reseated the memory boards and cleaned the contacts, it's started three times in a row with no problem. Still not enough to consider it "cured" but hopeful anyway.
12-06-2009 07:00 AM
Well, this morning it didn't start up, same old BSOD
I have a long work day, so I haven't got time to try memtest or linux, but I did boot it from the Norton Ghost rescue disk.
I didn't do anything while I was in that mode, but I exited, and the R40 booted just fine.
I'll work on it Monday and keep you informed.
Many years ago, I worked as a telephone repairman, and one thing I have always found challenging was intermittent problems.
Fortunately this is not my "main" computer and everything is backed up.