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aatelfer
Blue Screen Again
Posts: 2
Registered: ‎09-17-2014
Location: Kingston, Jamaica
Views: 1,676
Message 1 of 4

Keyboard malfunctioning on our L540

Hi,

 

I recently discovered this issue after an update from Lenovo.

 

- When I first turn on the machine and the Windows login page appears, the password box begins to fill up with text as if someone is holding down a key. This continues to happen until I click the password box with my mouse.

 

- I am unable to type "Shift+Y"

 

- In any and every text box or text editor, the number "6" keeps being printed. This is happening while I'm typing this message and it is very annoying.

 

I think the issue may be that the last Lenovo update seemed to have failed. I just don't know how to fix it.

 

The computer is still under a two year warrently.

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 1,645
Message 2 of 4

Re: Keyboard malfunctioning on our L540

Hi Aatelfer,

 

Welcome to Lenovo Community!

 

As per the query we understood that you are facing the issue with keyboard on your ThinkPad L540.

 

1. Check whether keyboard have liquid spilled.

2. Check whether key is stuck by foreign matter or cannot bounce as normal.

3. If keyboard is normal then boot the system to safe mode and check if problem persist. If no issue in safe mode then check with restoring the system to earlier date. If issue persists in safe mode then replace KBO.

 

Hope this helps!

 

Best regards,

Hemanth Kumar



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aatelfer
Blue Screen Again
Posts: 2
Registered: ‎09-17-2014
Location: Kingston, Jamaica
Views: 1,622
Message 3 of 4

Re: Keyboard malfunctioning on our L540

Thanks for the reply.

 

A new keyboard was sent to me. After replacing the old one, I no longer had a problem. It seems as if the keyboard had a fault.

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 1,602
Message 4 of 4

Re: Keyboard malfunctioning on our L540

Hi Aatelfer,

 

I am glad to hear that your issue has been resolved. Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Did someone help you today? Press the star on the left to thank them with a Kudo!

 

Cheers!Smiley Happy

Hemanth Kumar



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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