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electronicRAT
Not applicable
Posts: 3
Registered: ‎05-06-2019
Location: RU
Views: 307
Message 1 of 6

L380 Yoga touchscreen and Wacom pen stopped working

I was very satisfied with my machine until 17th May.

My laptop was awake and connected to the internet for a few hours, then put to sleep. When I opened it again, both touchscreen and pen were not working. Maybe that happened after some Vantage autoupdates while computer was awake.

 

I didn't have time to deal with this problem then, and some more updates came,  but they didn't solve the problem.

(actually thanks to BIOS update I now also have a slow charging bug, but lenovo says it will be fixed soon).

 

I cant see any Wacom or touchscreen devices in Device Manager under HID category.

When I open Lenovo Pen Settings app, it says "This app requires Wacom Pen driver to be installed" and gives a link to appropriate driver.

I tried installing it, the error came "the supported tablet was not found on the system".

Wacom touch firmware package also can't install because "Target device not found", and in Windows settings it shows "no pen or touch inut availible for this display".

So driver installation didn't work.

 

It doesn't look like a hardware problem since i barely moved the laptop that day and it never fell or crushed.

 

Please help me out, I hope that full rollback is not the only option left!

 

ThinkPad L380 Yoga
Product number: 20M7001BRT
Current BIOS: R0RET36W 1.19
Current Windows: 1809 build 17763.475

matt_lenovo
Not applicable
Posts: 285
Registered: ‎08-01-2018
Location: PH
Views: 239
Message 2 of 6

Re: L380 Yoga touchscreen and Wacom pen stopped working

Hi electronicRAT! 

 

Welcome to the community forums.

 

Could you check the device manager if the HID-touchscreen is detected? See this link: https://support.microsoft.com/en-ph/help/4026149/windows-open-device-manager

 

The driver is under Human Interface device. If you don't see it. On the top part click View>show hidden devices. 

 

If you see the HID-touchscreen and looks gray. It means that the hardware is not detected. This is a hardware issue. 

 

Let us know how it goes.

 

Regards,

Matt_lenovo



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electronicRAT
Not applicable
Posts: 3
Registered: ‎05-06-2019
Location: RU
Views: 226
Message 3 of 6

Re: L380 Yoga touchscreen and Wacom pen stopped working

Hi matt_lenovo

 

Mac_Lenovo
Not applicable
Posts: 402
Registered: ‎08-02-2018
Location: US
Views: 216
Message 4 of 6

Re: L380 Yoga touchscreen and Wacom pen stopped working

The drivers are missing. Please download and install Lenovo Vantage, so your machine can look for the updated drivers and software. Link here, https://support.lenovo.com/by/en/solutions/ht505081

 

Regards,

 

 



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electronicRAT
Not applicable
Posts: 3
Registered: ‎05-06-2019
Location: RU
Views: 203
Message 5 of 6

Re: L380 Yoga touchscreen and Wacom pen stopped working

The thing is, I alredy have Vantage installed and it tells that everything is up to date.

matt_lenovo
Not applicable
Posts: 285
Registered: ‎08-01-2018
Location: PH
Views: 188
Message 6 of 6

Re: L380 Yoga touchscreen and Wacom pen stopped working

Showing on the screenshot provided. The touchscreen is not detected. This is a hardware issue. We recommend bringing the laptop to the nearest service provider in your area using this link: https://pcsupport.lenovo.com/us/en/serviceprovider?Source=social_eservices&Medium=LITHIUM&Term=eServ...

 

Regards,

Matt_lenovo

 

 

Moderator comment: Link expanded for transparency.



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