12-22-2018 07:56 PM
New to the forum and a new thinkpad.
I'm trying to figure out how to use the infrared camera as a scanner for 3d objects. This was a selling point of the machine for me, I just hope I ordered what I needed. I'm running I5 no additional upgrades beyond cameras.
I did not go through the initial face recognition security feature, as this is not a need. Is this needed to access the camera?
So I suppose my questions are:
What is needed to comlete this function? The IR camera does not show up as an option on my camera choices, but does show up in devices.
Do I need to use specific software or download specific drivers tu utilize the camera as a scanner?
I'm certainly not computer savvy, and have done some checking in forums did I miss a topic?
Thanks for any help-
01-30-2019 11:12 AM
Hi Greywheels! Welcome to our forums community. Unfortunately, the use of the infrared camera is for facial recognition to sign in instead of using a password. The infrared camera provides a personal and secure way for you to sign in to your computer with face
authentication. After setting the infrared camera for face authentication, you can unlock your computer by
scanning your face instead of using a password.
01-30-2019 12:15 PM
Hi Social Support-
Thanks for the welcome.
Currently my laptop has been at Lenovo for repairs regarding the advertised infrared camera function. It has been at Lenovo for over 10 days. This is the last step I have taken in a series of steps which included:
I have yet to be contacted by Lenovo about the issue or why it has taken so long to resolve.
I purchased the computer because of the direct statement below that WAS found on the Lenovo website:
Works hard, to make your work easier
The ThinkPad L380 Yoga can take on your full workload, thanks to the latest Intel® Core™ processors (with optional Intel® vPro™ technology for advanced security and manageability). Add the optional infrared camera so you can scan images and convert them to objects for 3D printing or other creative design applications. Get ready to have a much shorter to-do list.
As a full-time professor, I am working on the development and integration of 3D printing into our college curriulum. I purchased a ThinkPad L380 Yoga because I assumed, by the above advertisement copy (copy which was displayed on the Lenovo website until this past week, when it was changed to something drastically different), that this machine would meet both my needs and my budget.
At this point, I assume Lenovo will solve the problem with my purchased L380 and provide me the advertised scanning feature. Alternatively, if this cannot be done, I trust that the company will provide me with a logical replacement that meets ALL of the promised features of the L380 computer, as originally advertised.
Thanks for your support-
--Working harder, to make my work easier--
02-11-2019 08:01 AM
I'm not aware that the current generation can support the function you describe; I've asked for clarification and at the same time opened a case for you and provided you with the case number in a private message. (Little orange box at the top of the page).
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