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chrimohr
Paper Tape
Posts: 7
Registered: ‎12-16-2019
Location: US
Views: 347
Message 1 of 14

L390 Yoga USB-C charging stopped working

When using the normal charger everything is fine but when I try a different charger or powerbank (which both worked in the past) the laptop wont charge anymore. I've got all the latest updates installed.

Support Specialist
Posts: 2,020
Registered: ‎08-02-2018
Location: US
Views: 335
Message 2 of 14

Re: L390 Yoga USB-C charging stopped working

Hi chrimohr! Welcome to our forums community. Were there any changes or any updates installed before the issue arise? Could you provide us with the system information by typing winver on the search box near the Windows icon? Let us know.



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Onrust
Fanfold Paper
Posts: 10
Registered: ‎12-03-2019
Location: NL
Views: 319
Message 3 of 14

Re: L390 Yoga USB-C charging stopped working

See this post:L390 yoga not charging

No solution from Lenovo. Pinreset works most of the times but the issue will come back Smiley Sad

chrimohr
Paper Tape
Posts: 7
Registered: ‎12-16-2019
Location: US
Views: 308
Message 4 of 14

Re: L390 Yoga USB-C charging stopped working

The last time I know it worked was in May. Since then I did all updates (Windows, Driver, BIOS, etc). The first time I tried to charge again via a powerbank was in October.
My winver output: Versin 1909 (Build 18363.535)
chrimohr
Paper Tape
Posts: 7
Registered: ‎12-16-2019
Location: US
Views: 307
Message 5 of 14

Re: L390 Yoga USB-C charging stopped working

I've read through the post, tried the Pinreset but no luck for me...
Onrust
Fanfold Paper
Posts: 10
Registered: ‎12-03-2019
Location: NL
Views: 297
Message 6 of 14

Re: L390 Yoga USB-C charging stopped working

Also not when pressed for 4 a 5 seconds?

 

 

Support Specialist
Posts: 2,020
Registered: ‎08-02-2018
Location: US
Views: 277
Message 7 of 14

Re: L390 Yoga USB-C charging stopped working

Have you tried the powerbank and charger to other devices to check if it works this time? Could you also provide to us the current BIOS version?



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chrimohr
Paper Tape
Posts: 7
Registered: ‎12-16-2019
Location: US
Views: 249
Message 8 of 14

Re: L390 Yoga USB-C charging stopped working

Powerbank and charger are used daily.
Current BIOS version is 1.27 released 11-26-19.
Also tried the pinreset for 5+ sec.
Support Specialist
Posts: 2,020
Registered: ‎08-02-2018
Location: US
Views: 219
Message 9 of 14

Re: L390 Yoga USB-C charging stopped working

Try installing the power management driver from our website: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-l-series-laptops/thinkpad-.... You may also run the update through the   Lenovo Vantage app and install all of the detected updates.



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chrimohr
Paper Tape
Posts: 7
Registered: ‎12-16-2019
Location: US
Views: 205
Message 10 of 14

Re: L390 Yoga USB-C charging stopped working

installed the power management driver and it that the best driver is already installed. Lenovo Vantage did not find any new updates...

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