06-26-2019 03:13 PM - edited 06-26-2019 08:32 PM
A few weeks ago, my L380 yoga just underwent a motherboard replacement, and that took such a long time. Now, ANOTHER PROBLEM HAS SURFACED. THE TRACKPOINT ON THE LAPTOP IS BROKEN. The TrackPoint is my main input device for pointing, and without it, I struggle to use my computer effectively. I have tried checking drivers and reinstalling, but nothing worked. An external USB mouse works as well as the touchpad, but I RARELY USE THOSE AS THEY ARE INCONVENIENT.
06-26-2019 03:24 PM - edited 06-27-2019 07:22 AM
The TrackPoint only moves up and down, and when I move it sideways, either way, it doesn't move or skips right to the side of the screen.
If anyone has a quick fix for this please please please let me know. I need this computer to do important work, I don't want to send my computer to them and wait for who knows how long.
06-27-2019 01:04 PM
We understand where you're coming from and we know how important it is to have a working computer. We've sent you information via Private Message on how to resolve your case.
07-03-2019 01:25 PM
The on-site service was excellent. Considering my computer is frequently breaking and having 2 problems within 2 months, I believe that I should get compensation and have an extra year of on-site warranty for free, after going through a long process and wasting time. The on-site service was very quick however unlike the previous experiences I had with Lenovo. Please consider.