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fat_cheesecake
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Posts: 7
Registered: ‎05-25-2019
Location: CA
Views: 293
Message 1 of 6

LENOVO L380 YOGA BROKEN!! SECOND PROBLEM IN 2 MONTHS!

A few weeks ago, my L380 yoga just underwent a motherboard replacement, and that took such a long time. Now, ANOTHER PROBLEM HAS SURFACED. THE TRACKPOINT ON THE LAPTOP IS BROKEN. The TrackPoint is my main input device for pointing, and without it, I struggle to use my computer effectively. I have tried checking drivers and reinstalling, but nothing worked. An external USB mouse works as well as the touchpad, but I RARELY USE THOSE AS THEY ARE INCONVENIENT. 

 

 

fat_cheesecake
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Posts: 7
Registered: ‎05-25-2019
Location: CA
Views: 290
Message 2 of 6

Re: LENOVO L380 YOGA BROKEN!! SECOND PROBLEM IN 2 MONTHS!

The TrackPoint only moves up and down, and when I move it sideways, either way, it doesn't move or skips right to the side of the screen.

If anyone has a quick fix for this please please please let me know. I need this computer to do important work, I don't want to send my computer to them and wait for who knows how long. 

Social Support Agent
Social Support Agent
Posts: 5,824
Registered: ‎02-11-2012
Location: PH
Views: 196
Message 3 of 6

Re: LENOVO L380 YOGA BROKEN!! SECOND PROBLEM IN 2 MONTHS!

Hi fat_cheesecake!

We understand where you're coming from and we know how important it is to have a working computer. We've sent you information via Private Message on how to resolve your case.


Thanks!



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fat_cheesecake
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Posts: 7
Registered: ‎05-25-2019
Location: CA
Views: 179
Message 4 of 6

Re: LENOVO L380 YOGA BROKEN!! SECOND PROBLEM IN 2 MONTHS!

I had just checked my private messages, and there are (0) messages. I am unable to see any messages. Thanks.

Social Support Agent
Social Support Agent
Posts: 5,824
Registered: ‎02-11-2012
Location: PH
Views: 163
Message 5 of 6

Re: LENOVO L380 YOGA BROKEN!! SECOND PROBLEM IN 2 MONTHS!

Can you please check again. Thanks.



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fat_cheesecake
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Posts: 7
Registered: ‎05-25-2019
Location: CA
Views: 117
Message 6 of 6

Re: LENOVO L380 YOGA BROKEN!! SECOND PROBLEM IN 2 MONTHS!

The on-site service was excellent. Considering my computer is frequently breaking and having 2 problems within 2 months, I believe that I should get compensation and have an extra year of on-site warranty for free, after going through a long process and wasting time. The on-site service was very quick however unlike the previous experiences I had with Lenovo. Please consider.

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