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Mirlacher
Paper Tape
Posts: 3
Registered: ‎02-08-2010
Location: Austria
Views: 1,947
Message 1 of 5

Lenovo R500 and Lenovo Fingerprint Keyboard Troubles

Hello Community!

 

I have troubles with my Lenovo Fingerprint Keryboard (KUF0452) and my new Lenovo R500 (2732-7UG).

I can use the built in fingerprint without problems. When i´m in the office, my R500 is in the docking station (2504). At the docking station is my lenovo Fingerprint keyboard attached. If i want to use the fingerprint reader built in the keyboard nothing happens.My OS is Windows 7 Profesional 32bit.

 

I have installed the correct driver, and Systemtest says the device is OK.

I have controlled the Bios Settings for the fingerprint sensor (external before internal)

 

Now I don´t know what els could be the matter ??? Please help me whis your suggestions!

 

Excuse my bad english -Thanks!

 

Kind regards

Christian

 

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 1,944
Message 2 of 5

Re: Lenovo R500 and Lenovo Fingerprint Keyboard Troubles

if you connect the keyboard directly to the laptop usb port, does it still produce this problem?

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Mirlacher
Paper Tape
Posts: 3
Registered: ‎02-08-2010
Location: Austria
Views: 1,928
Message 3 of 5

Re: Lenovo R500 and Lenovo Fingerprint Keyboard Troubles

Hello lead_org!

 

Thank you for your quick reply! I connected the keyboard directly to the R500. The problem is the same ...

Any suggestions?

 

Kind regards

Christian

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 1,922
Message 4 of 5

Re: Lenovo R500 and Lenovo Fingerprint Keyboard Troubles

do you have another machine to try the keyboard on? do you know whether this particular keyboard works on other Thinkpad machines? 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Mirlacher
Paper Tape
Posts: 3
Registered: ‎02-08-2010
Location: Austria
Views: 1,901
Message 5 of 5

Re: Lenovo R500 and Lenovo Fingerprint Keyboard Troubles

Hello lead_org!

 

I had the same Keyboard on my old R60 and it works great! No Problems. Got a new R500 a few weeks ago and it doesn´t work since i have it. All other items on the docking (also from my old R60) works fine, except the keyboard.

 

I thank you for your help. Have you any other suggestions?

 

Kind regards

Christian

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