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4 Posts

02-08-2010

Austria

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  • Message 1 of 5

Lenovo R500 and Lenovo Fingerprint Keyboard Troubles

2010-02-08, 12:06 PM

Hello Community!

 

I have troubles with my Lenovo Fingerprint Keryboard (KUF0452) and my new Lenovo R500 (2732-7UG).

I can use the built in fingerprint without problems. When i´m in the office, my R500 is in the docking station (2504). At the docking station is my lenovo Fingerprint keyboard attached. If i want to use the fingerprint reader built in the keyboard nothing happens.My OS is Windows 7 Profesional 32bit.

 

I have installed the correct driver, and Systemtest says the device is OK.

I have controlled the Bios Settings for the fingerprint sensor (external before internal)

 

Now I don´t know what els could be the matter ??? Please help me whis your suggestions!

 

Excuse my bad english -Thanks!

 

Kind regards

Christian

 

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21115 Posts

12-20-2008

Australia, Melbourne

20622 Signins

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  • Posts: 21115
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  • Location: Australia, Melbourne
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  • Message 2 of 5

Re: Lenovo R500 and Lenovo Fingerprint Keyboard Troubles

2010-02-08, 12:19 PM

if you connect the keyboard directly to the laptop usb port, does it still produce this problem?

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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4 Posts

02-08-2010

Austria

5 Signins

25 Page Views

  • Posts: 4
  • Registered: ‎02-08-2010
  • Location: Austria
  • Views: 25
  • Message 3 of 5

Re: Lenovo R500 and Lenovo Fingerprint Keyboard Troubles

2010-02-08, 12:57 PM

Hello lead_org!

 

Thank you for your quick reply! I connected the keyboard directly to the R500. The problem is the same ...

Any suggestions?

 

Kind regards

Christian

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21115 Posts

12-20-2008

Australia, Melbourne

20622 Signins

444194 Page Views

  • Posts: 21115
  • Registered: ‎12-20-2008
  • Location: Australia, Melbourne
  • Views: 444194
  • Message 4 of 5

Re: Lenovo R500 and Lenovo Fingerprint Keyboard Troubles

2010-02-08, 13:08 PM

do you have another machine to try the keyboard on? do you know whether this particular keyboard works on other Thinkpad machines? 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Reply
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4 Posts

02-08-2010

Austria

5 Signins

25 Page Views

  • Posts: 4
  • Registered: ‎02-08-2010
  • Location: Austria
  • Views: 25
  • Message 5 of 5

Re: Lenovo R500 and Lenovo Fingerprint Keyboard Troubles

2010-02-08, 14:59 PM

Hello lead_org!

 

I had the same Keyboard on my old R60 and it works great! No Problems. Got a new R500 a few weeks ago and it doesn´t work since i have it. All other items on the docking (also from my old R60) works fine, except the keyboard.

 

I thank you for your help. Have you any other suggestions?

 

Kind regards

Christian

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