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volkans80
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Posts: 51
Registered: ‎09-23-2009
Location: Turkey
Views: 831
Message 1 of 4

Lenovo Thinkpad Complaint SL500 Left Hinge Broken

Hi,

 

My SL500's left hinge broken in warranty but lenovo says that: This situation is not in warranty, this is user related problem. In this forum a lot of peoples have same problem but their laptops fixed in warranty. Why my laptop not fixed in warranty?

Lenovo SL500 2746-A78
Former Employee
Posts: 2,437
Registered: ‎04-10-2011
Location: Malaysia
Views: 812
Message 2 of 4

Re: Lenovo Thinkpad Complaint SL500 Left Hinge Broken

hi volkans80,


could you provide to me the following :

Name:
Country:
Mobile:
Email:
MTM [machine type model]:

(To locate MTM -
http://support.lenovo.com/en_US/FindProductNumber.page#find)

S/N:
Date of Purchase:
Case/Order Number : (if any)


Description of issue :






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volkans80
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Posts: 51
Registered: ‎09-23-2009
Location: Turkey
Views: 798
Message 3 of 4

Re: Lenovo Thinkpad Complaint SL500 Left Hinge Broken

I sent you a private message.

 

Thank you,

Lenovo SL500 2746-A78
volkans80
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Posts: 51
Registered: ‎09-23-2009
Location: Turkey
Views: 677
Message 4 of 4

Re: Lenovo Thinkpad Complaint SL500 Left Hinge Broken

Thank you for your help. My left hinge fixed in warranty.

 

BUT

 

I think the Destek A.S. company angry with me. Because my laptop's volume, mute and lenovo care buttons not work anymore. Also when i close display, my laptop not sleep anymore. Assembly of the laptop is very bad and big cover at the bottom of the laptop broken.

 

What kind of a company is Destek A.S.? My laptop is very bad situation now. How can i send my laptop again to this company? What if my laptop parts changes with bad ones. How can i trust Lenovo's Warranty Company? Also i can't reach any lenovo related person in Turkey.

 

My warranty ends 28.10.2011

 

1. Bad assembly


http://b1109.hizliresim.com/11/9/20/3139.jpg

2. Broken Cover

http://c1109.hizliresim.com/11/9/20/3202.jpg

3. Bad assembly with crack

http://b1109.hizliresim.com/11/9/20/3208.jpg

 

Moderator Note: Image size > 50k, converted to link.

Lenovo SL500 2746-A78

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