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leki001
Paper Tape
Posts: 6
Registered: ‎06-20-2018
Location: DE
Views: 4,884
Message 1 of 10

Lenovo Vantage not working

hey guys,

 

a few days ago i made an update for windows 10. since then i had many different issues: first i realised that my finger-print- reader has stoped working, the FN-keys (despite volume and screen-brightness) stopped working and the trackpoint-middle key too. While i was able to revive the finger print reader and partly the trackpoint middle key, i couldn´t made the FN keys working. So i tried to get into the Vantage app to see if the update had changed some settings, but now whenever i try to open the app it alwas makes an problem screen, wanting form me to download the SystemInterfaceFoundation.exe . But after many retrys it still wount solfe the problem. I evan tried it with Lenovo Settings App, but there is the same problem.

If some one can help me with this problem i would be verry happy Smiley Happy

Leon King

 

P.s. i have an ThinkPad L380 Yoga with an I7-8550U, 16GB Ram running Windows 10 Education Version 1803

Highlighted
Guru
Posts: 984
Registered: ‎07-21-2010
Location: US
Views: 4,844
Message 2 of 10

Re: Lenovo Vantage not working

Hi,

 

Uninstall Lenovo Vantage and Lenovo System Interface Foundation. After reboot install Lenovo Vantage from Microsoft store again, but not Lenovo System Interface Foundation. After opening Lenovo Vantage, there will be a link to latest Lenovo System Interface Foundation , download(should be version 1.1.14.0) and install it. 

 

Also to uninstall Lenovo System Interface Foundation see below

 

https://support.lenovo.com/us/en/solutions/HT506070

 

See if that fixes your problem.

 

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I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may help other forum members as well.
TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
Retired 385D, A20p, A21p

leki001
Paper Tape
Posts: 6
Registered: ‎06-20-2018
Location: DE
Views: 4,833
Message 3 of 10

Re: Lenovo Vantage not working

Thanks for the fast answer
Tried it like you told it and now i can perfecly use vantage, make the changes, etc

but despite showing that the fn buttons should work, they still dont do what they have to, nit even the light for indicating that the mike is muttet and the middle mous button now only works for scrolling, not for clicking
leki001
Paper Tape
Posts: 6
Registered: ‎06-20-2018
Location: DE
Views: 4,829
Message 4 of 10

Re: Lenovo Vantage not working

I also did notice, that when i turn on the keyboard-backlight, that it activates but dousn´t give a notification on the screen

Guru
Posts: 984
Registered: ‎07-21-2010
Location: US
Views: 4,827
Message 5 of 10

Re: Lenovo Vantage not working

Hi,

 

Have you installed the latest hotkey integration?

 

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-l-series-laptops/thinkpad-...


If a post answers your question, please mark it as an”Accepted Solution“!
If a post helps you, please click the star to give it a "Kudo"!


I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may help other forum members as well.
TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
Retired 385D, A20p, A21p

leki001
Paper Tape
Posts: 6
Registered: ‎06-20-2018
Location: DE
Views: 4,821
Message 6 of 10

Re: Lenovo Vantage not working

Already tried it a few times, always says it finisched installing, but it did change nothing, evan after an reboot

 

Guru
Posts: 984
Registered: ‎07-21-2010
Location: US
Views: 4,804
Message 7 of 10

Re: Lenovo Vantage not working

Sorry if this is what you did BUT did you uninstall the hotkey software then reboot then reinstall then reboot?  OR just uninstall, reinstall without reboot?  For me uninstall reboot reinstall reboot works better.

 

Just wondering.


If a post answers your question, please mark it as an”Accepted Solution“!
If a post helps you, please click the star to give it a "Kudo"!


I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may help other forum members as well.
TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
Retired 385D, A20p, A21p

leki001
Paper Tape
Posts: 6
Registered: ‎06-20-2018
Location: DE
Views: 4,791
Message 8 of 10

Re: Lenovo Vantage not working

I deleted the Windows (CSmiley Happy/ProgramDate/Lenovo/HotKey folder and also the Windows (CSmiley Happy/DRIVER/HotKey Folder

leki001
Paper Tape
Posts: 6
Registered: ‎06-20-2018
Location: DE
Views: 4,790
Message 9 of 10

Re: Lenovo Vantage not working

well, the Smileys happened from the C-Direction :´)

Segio
Paper Tape
Posts: 5
Registered: ‎08-07-2017
Location: PH
Views: 2,559
Message 10 of 10

Re: Lenovo Vantage not working

Hi!

I have the same problem. I already uninstalled the Lenovo Vantage and Lenovo system Interface foundation. However, Lenovo Vantage still does not start.

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