12-21-2007 07:35 AM
No sooner did order then a shipping date of Dec. 20th showed up on the order status page. E-mailed a rep, and waited 3 days before I got a response from a Paul Kounine on behalf of web sales that said:
"The projected ship date for your system, directly from the warehouse, is 9 December. This date, although usually accurate, is not a guarantee and the item will only be considered delayed if it passes 20 December (the date we initially provided you when your order was placed and confirmed)."
Of course December 9th came and went with no shipment. I called again to inquire whether there was something I could change in the configuration to insure shipment ASAP. The answer was no; any changes would further impede shipment which was scheduled on Dec. 20th. I began having second thoughts, and called the following week to see of everything was on couse. The answer was "yes, my system was shipping tomorrow, in fact". On the 20th I got an e-mail saying my system had shipped. Went to get a tracking number the next day, and the order status page says it will be shipping on Jan. 8th! It's incredibly frustrating since my son is due to travel next semester, and won't get the notebook on time if it ships the 8th. I would have changed the original order if I'd gotten a straight answer from Lenovo. I'm reluctant to call a rep because I'm pretty sure all they do is go to the same order status page that I can go to online. Nobody has ever really let me know where my order is in the system. It's very different from the good service I've had with other companies I've worked with. I'm re-considering switching over our business account, and I'm pretty sure I'll be cancelling this order when I make the call this afternoon on which a service rep will just call up the lame order status page, and tell me my order is further delayed! Also, the original e-mail from Lenovo indicated that my order would only be considered delayed if the shipment date passed the 20th:
"the item will only be considered delayed if it passes 20 December (the date we initially provided you when your order was placed and confirmed)"
Does that mean it IS considered delayed now? And if it is, what does that mean? Does Lenovo expedite delayed orders, or offer any compensation for such delays?