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tonitheboni
Blue Screen Again
Posts: 4
Registered: ‎02-11-2013
Location: Germany
Views: 3,449
Message 1 of 9

Logon with fingerprint does not work after Windows 10 update to 1511 Threshold 2

Logging into Windows with fingerprint and Windows 10 native fingerprint integration did work well after a fresh Windows 10 installation.

However, yesterday I got the Windows 10 Threshold 2 update aka as 1511 update. After this update I cannot logon with my fingerprint anymore. Deleting the fingerprints and re-learning the fingerprints with Windows Hello also does not help. I tried different fingers and did the recognition very careful. But still when locking the windows screen and trying to log on with fingerprint scanner does fail. Windows just says that it's the wrong fingerprint and after 3 attempts I need to enter PIN for logon.

 

How can I re-enable fingerprint logon?

 

Driver: 4.5.317.0 ( Synaptics FP sensors ), Signed by Microsoft Windows Hardware Compatibility 

Community SuperMod
Community SuperMod
Posts: 5,536
Registered: ‎06-26-2008
Location: US
Views: 3,407
Message 2 of 9

Re: Logon with fingerprint does not work after Windows 10 update to 1511 Threshold 2

Good day.

 

Please post which device you have as it may facilitate assistance from the community.

 

Regards.


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tonitheboni
Blue Screen Again
Posts: 4
Registered: ‎02-11-2013
Location: Germany
Views: 3,399
Message 3 of 9

Re: Logon with fingerprint does not work after Windows 10 update to 1511 Threshold 2

Hi Sarbin, it's a Thinkpad L450 Type/Model 20DSS07S00
Sharidin
What's DOS?
Posts: 2
Registered: ‎12-02-2015
Location: Greece
Views: 3,391
Message 4 of 9

Re: Logon with fingerprint does not work after Windows 10 update to 1511 Threshold 2

Hello! I'm having trouble of similar nature with my L540 ThinkPad, product 20AVA0CLGM.

I performed a clean install of Windows 10 yesterday which includes the latest build and I updated all my software and drivers from the support page.

The good news is:
- The Device Manager reports the Fingerprint scanner working correctly with the latest drivers.
- The latest Validity Fingerprint software is installed.
- Windows Hello shows a section for fingerprints.
- I recorded my index finger and it is saved. I tried recording new fingerprint with my index finger again and it recognizes that it already exists so this part is working.

The bad news is:
- The option for fingerprint logon never shows up after restart, log off - log on, lock, etc., only PIN and password options there.

Administrator
Administrator
Posts: 7,366
Registered: ‎09-03-2014
Location: SK
Views: 3,352
Message 5 of 9

Re: Logon with fingerprint does not work after Windows 10 update to 1511 Threshold 2

Please take a look at dudjack's proposed solution, a change in the Windows 10 settings, in the following linked to thread and please let us know if his suggestion works for you or not;

 

https://forums.lenovo.com/t5/ThinkPad-L-R-and-SL-series/No-Windows-Hello-Fingerprint-options-after-u...

 

Andy

 

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Sharidin
What's DOS?
Posts: 2
Registered: ‎12-02-2015
Location: Greece
Views: 3,345
Message 6 of 9

Re: Logon with fingerprint does not work after Windows 10 update to 1511 Threshold 2

Hello again. Changed the indicated group policies regarding biometrics to enabled, restarted PC, check to ensure they are enabled, recorded fingerprint, still no option for biometrics in login screen... Smiley Sad
Ili1
Punch Card
Posts: 2
Registered: ‎07-01-2015
Location: CY
Views: 3,129
Message 7 of 9

Re: Logon with fingerprint does not work after Windows 10 update to 1511 Threshold 2

dudjack's solution worked for me.

 

 

tonitheboni
Blue Screen Again
Posts: 4
Registered: ‎02-11-2013
Location: Germany
Views: 3,113
Message 8 of 9

Re: Logon with fingerprint does not work after Windows 10 update to 1511 Threshold 2

The problem was solved when a new driver was installed by executing Lenovo's 'System Update' Tool on my Thinkpad. The driver installed by the tool is 'Validity common fingerprint driver 4.5.503' ( Windows device manager shows Synaptics FP Sensors driver 4.5.503 )
bstern10
What's DOS?
Posts: 1
Registered: ‎10-24-2019
Location: CL
Views: 165
Message 9 of 9

Re: Logon with fingerprint does not work after Windows 10 update to 1511 Threshold 2

go to BIOS, go to SBX option, change tu enable, if is enable, exit without saving, then it should work... at least for me

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