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11-06-2018

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Loose USB-C Port on L380

2020-02-03, 14:41 PM

Hey everyone, hope you're all doing well. My USB-C charging port is loose on my laptop when I plug my charger into it, but the other USB-C port works for charging. I know people are gonna say "well just use that one" but my problem is, why on a 720$ machine does the charging port become weak after little over a year? ALSO, when I plug in my charger into the port and it will stop charging randomly

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1815 Posts

08-02-2018

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Re: Loose USB-C Port on L380

2020-02-03, 17:38 PM

Hi tfox22! Does it happens on other devices when you plug into the particular port? Have you tried using other charger or plugging it into a different outlet? Try to power cycle by holding down the power button for 10-15 seconds while it's unplugged from the wall outlet. Run the the update from the Vantage app and install all detected updates. Check if the issue still presist. Let us know how it goes.

 

Regards



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1 Posts

11-06-2018

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  • Posts: 1
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  • Message 3 of 4

Re: Loose USB-C Port on L380

2020-02-04, 3:58 AM

It only happens with the charging port, the top USB-C port. I have tried using other chargers and cables to test the port and it still happens. I will try the power cycle option. I am also currently up to date on all Lenovo Vantage updates.

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1815 Posts

08-02-2018

US

697 Signins

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  • Posts: 1815
  • Registered: ‎08-02-2018
  • Location: US
  • Views: 10126
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Re: Loose USB-C Port on L380

2020-02-04, 16:36 PM

Just to be clear, all the other ports work fine except with the USB-C port? If yes, it seems to be a hardware failure and we suggest you to reach out to our support for further assistance. You can also bring it to the nearest repair center base on your location here: https://lenovo.secure.force.com/bplocator/. Hope everything works well for you.

 

Regards,



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