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Community Moderator
Posts: 2,375
Registered: ‎01-21-2009
Location: DE
Message 1 of 9 (6,954 Views)

R/L Series Shipping Discussion (2010 - 2015)

[ Edited ]



Post your shipping and order management experiences here:


Here are some common points of frequent discussion:


 Avoid Credit Holds - ensure that BOTH your bill to and ship to addresses are listed with your CC bank before ordering
Lenovo will NOT bill your card until order ships - an authorization charge hold to check for available balance may show up when order is first placed.
Estimated ship dates are based on default lead time and can vary from what was displayed on website.
In the US and Canada, Lenovo utilizes UPS for new product shipments
Orders may ship before the Estimated Ship Date
Orders may enter through Alaska and pass through Louisville, KY before traveling on to final address
Cancellation requests may take up to 2 days to process
Requests to change configuration or other aspects of the order may require the order to be rebooked.
Lenovo does not accept payment via international credit cards, except AMEX.

Prior shipping discussions for Thinkpad R  series notebooks can be viewed on this -->thread<---.


Yoga 2 - Yoga tablet 2 - Yoga Home 900 - ThinkPad X220 All Win 10
Paper Tape
Posts: 5
Registered: ‎07-28-2010
Location: Toronto
Message 2 of 9 (5,961 Views)

L series purchase payment



I have a question. I ordered a L412 on July 27th. I was checking the status and my banking account but nothing changed. Then by researching the internet, I found out that Lenovo doesn't accept international Visa Card, that I used tu puchase on Lenovo Canada's website. 


Whereas I have 2 confirmation emails. What should I do? Waiting for a automatic cancellation? 


I think the mention during the process of purchasing isn't enough readable, since regular user just ticks the box "Same as billing address" just before.



Paper Tape
Posts: 5
Registered: ‎07-28-2010
Location: Toronto
Message 3 of 9 (5,960 Views)

Re: L series purchase payment

On the Lenovo Website: 


About Visa Visa connects cardholders, merchants and financial institutions through the world's largest electronic payments network. Visa products allow buyers and sellers to conduct commerce with ease and confidence in both the physical and virtual worlds. As an association owned by 21,000 member financial institutions, Visa is committed to the sustained growth of electronic payment systems to support the needs of all stakeholders and to drive economic growth. For more information, visit .


Seems not to be worldwide anymore. Smiley Indifferent

Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Message 4 of 9 (5,945 Views)

Re: R Series Shipping Discussion (2010)

I thought R series has been discontinued already, so i am not sure whether the discussion topic on delivery is still relevant.


I think L series is the better title of this post.


Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Paper Tape
Posts: 5
Registered: ‎07-28-2010
Location: Toronto
Message 5 of 9 (5,930 Views)

Re: L Series Shipping Discussion (2010)

Yes that's right. It's the R and L forums. The shipping discussion can easily apply to the L series. 

Paper Tape
Posts: 5
Registered: ‎07-28-2010
Location: Toronto
Message 6 of 9 (5,811 Views)

Re: L Series Shipping Discussion (2010)

It seems that the order is being processed. I received an email on Monday saying that the laptop has been shipped. But nothing arrived, shipping tracking number neither. Today the money has been debited. So at least it is paid.


Can anyone here help me finding the tracking number?

Paper Tape
Posts: 2
Registered: ‎01-16-2012
Location: Australia
Message 7 of 9 (4,035 Views)

Re: L Series Shipping Discussion (2010)

The Tracking Number should be in the 'My Orders' section when you login to the Lenovo Website.


Shipped means that lenovo has already sent it out not necessarily meaning you received it already. Usually takes a few days

Token Ring
Posts: 143
Registered: ‎06-07-2008
Location: United States
Message 8 of 9 (3,114 Views)

Re: R/L Series Shipping Discussion (2010 - 2013)

[ Edited ]
xxx, NE, United States03/04/20133:14 P.M.Delivered
 03/04/20136:55 A.M.Out For Delivery
xxx, NE, United States03/01/201311:17 P.M.Arrival Scan
xxx, NE, United States03/01/201310:13 P.M.Departure Scan
 03/01/20131:56 P.M.Arrival Scan
xxx, IL, United States03/01/20134:47 A.M.Departure Scan
xxx, IL, United States02/28/20132:55 P.M.Arrival Scan
xxx, WV, United States02/28/20136:05 A.M.Departure Scan
 02/28/20134:55 A.M.Arrival Scan
xxx, NC, United States02/28/201312:53 A.M.Departure Scan
xxx, NC, United States02/27/20138:33 P.M.Origin Scan
United States02/27/20138:01 P.M.Order Processed: Ready for UPS
(New) Thinkpad L530 (config in my signature), ordered from Lenovo Outlet Store.
T530: i7-3630QM, 4 GB DDR3-1600, NVS 5400M, 2x 500GB 7200RPM, 9-cell, HD+ 1600x900, Backlit US, WinXP Pro
L430: i3-2370M, 4 GB DDR3-1600, HD 3000, 320GB 7200RPM, 6-cell, HD 1366 x 768, Win7 Home Premium 64-bit
Paper Tape
Posts: 2
Registered: ‎03-06-2014
Location: Boston
Message 9 of 9 (2,208 Views)

Re: R/L Series Shipping Discussion (2010 - 2014)

[ Edited ]



Ordered  Lenovo L540 laptop on 3rd Mar 2014 and at the time of booking estimated ship date is 13-Mar-2014 and delivery date is 17-Mar-2014. Now currently it is in Released to Manufacturing and showing estimated ship date as 17-Mar-2014. How many days it will take to Order Status to Shipped. 


Please suggest




Moderator note: post merged with existing shipping thread.  Subject edited to match.  Was:  Query about Lenovo Thinkpad L540 Order Status

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