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Paper Tape
Posts: 1
Registered: ‎06-04-2009
Location: Sofia, Bulgaria
Views: 1,302
Message 1 of 4

R500 ThinkVantage System Update problem

Hello  All!

After upgrade to SP2 my Vista Business X64, the ThinkVantage System Update says "An error occurred whille gathering user information" and can't update My system.

Many thanks to all who can help me to resolve this problem.

P.S. Excuse Me for My bad English......

What's DOS?
Posts: 1
Registered: ‎06-06-2009
Location: Germany
Views: 1,268
Message 2 of 4

Re: R500 ThinkVantage System Update problem


I´m having the same problem. Since I´ve updated my Windows Vista Business 32-bit to SP2, I´m getting also these error. I´ve tried to reeinstall the ThinkVantage, but I still have the same Problem. I think that the ThinkVantage System Update don´t work with the SP2. So, If you made a backup from your system before installing SP2, you should restore your system.

I haven´t done this, so I hope someone help me to solve this problem.


Retired Guru
Posts: 1,928
Registered: ‎05-16-2008
Location: USA
Views: 1,255
Message 3 of 4

Re: R500 ThinkVantage System Update problem

lenovo was changing the way the system updated you should go to the lenovo community home page scroll down to the thinkvantage technologies .

Thinkpad R61 7733-1GU
Thinkpad X61T 7762-54U
Thinkpad X60T 6363-4GU

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Retired SuperMod
Retired SuperMod
Posts: 9,293
Registered: ‎11-27-2007
Location: SK
Views: 1,254
Message 4 of 4

Re: R500 ThinkVantage System Update problem

@ All, welcome to the forum,


System Update doesn't work with SP2.  Please read more in the ThinkVantage board


Locking thread to avoid duplicty.



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