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haley0918
Paper Tape
Posts: 8
Registered: ‎07-05-2009
Location: Malaysia
Views: 1,690
Message 1 of 15

R61 Serial, Parallel ports and Modem not detected

Hi,

I had just got my new ThinkPad R61 7732CTO and flashed the BIOS to the latest version. I had also followed up with the latest drivers provided on Lenovo's site. I'd check the settings in BIOS and those Serial, Parallel ports and Modem are all enabled.After installing both Windows XP and Vista, I just can't find them in the Device Manager. Both XP and Vista installed are with the latest service packs. I also tried flashing back to the old BIOS and even PC-Doctor v2 failed on the diagnostics of those 3 devices.

 

What would be the problem for those 3 devices not showing up?

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 1,668
Message 2 of 15

Re: R61 Serial, Parallel ports and Modem not detected

Are you using the R61 with the dock. 
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
haley0918
Paper Tape
Posts: 8
Registered: ‎07-05-2009
Location: Malaysia
Views: 1,664
Message 3 of 15

Re: R61 Serial, Parallel ports and Modem not detected

No, I'm not using it with the dock but aren't the base hardware of the serial and parallel port in the R61 mainboard?

The modem is built on the R61 mainboard and it also failed the detection.

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 1,661
Message 4 of 15

Re: R61 Serial, Parallel ports and Modem not detected

i am pretty sure the serial and parallel port doesn't show up unless you have the dock installed.


Did you update, reinstall the OS after you used your laptop? also what OS are you using? 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
haley0918
Paper Tape
Posts: 8
Registered: ‎07-05-2009
Location: Malaysia
Views: 1,658
Message 5 of 15

Re: R61 Serial, Parallel ports and Modem not detected

As I mentioned above. I had tried both XP and Vista both with latest service pack. Latest R61 drivers and both latest and old BIOSes available at Lenovo's drivers download site.
lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 1,650
Message 6 of 15

Re: R61 Serial, Parallel ports and Modem not detected

so did you try to use the modem before when you first got the laptop? 
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
haley0918
Paper Tape
Posts: 8
Registered: ‎07-05-2009
Location: Malaysia
Views: 1,647
Message 7 of 15

Re: R61 Serial, Parallel ports and Modem not detected

No, my R61 comes with FreeDOS and I installed my own copy of OS.
jdr360
Paper Tape
Posts: 2
Registered: ‎07-06-2009
Location: Hamilton, Ontario Canada
Views: 1,645
Message 8 of 15

Re: R61 Serial, Parallel ports and Modem not detected

I have both R52's and R61's all running XP. I found that most of the time, if I leave the Lenovo software installed, I had a lot of issues come up. After removing all Lenovo ThinkVantage Software, I have had no issues. Not sure if this helps or not.

 

You can start with a fresh XP install, update with all service packs. Then manually install drivers in this order:

 

1) Chipset driver

2) Video driver

3) Audio driver

4) Network driver

5) All other hardware drivers

 

I find this works the best with these laptops. Hope this helps.

haley0918
Paper Tape
Posts: 8
Registered: ‎07-05-2009
Location: Malaysia
Views: 1,641
Message 9 of 15

Re: R61 Serial, Parallel ports and Modem not detected

Yep, I had followed exactly like your sequence before asking here and that doesn't do the trick. I remembered I had read it somewhere that the modem device is linked with the serial port?
lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 1,611
Message 10 of 15

Re: R61 Serial, Parallel ports and Modem not detected

the modem is linked with conexant audio device. Sometimes reinstalling the audio device should fix the problem. 
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft

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