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fgwdfw
Paper Tape
Posts: 6
Registered: ‎08-31-2008
Location: Dallas, tx
Views: 2,786
Message 1 of 6

Rescue and Recovery Backup Service has encountered a Problem needed to close

This message appears after startup. I have windows XP V 5.1 Service Pack 3

My system is Lenova R61i  Any help would be appreciated

 

wjli2
Bit Torrent
Posts: 3,212
Registered: ‎02-16-2008
Location: Australia
Views: 2,765
Message 2 of 6

Re: Rescue and Recovery Backup Service has encountered a Problem needed to close

That is usually associated with a corrupt Rescue and Recovery software, you may try to do an update by downloading the new Rescue and Recovery software from Lenovo.com support page.
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fgwdfw
Paper Tape
Posts: 6
Registered: ‎08-31-2008
Location: Dallas, tx
Views: 2,740
Message 3 of 6

Re: Rescue and Recovery Backup Service has encountered a Problem needed to close

Thank you for your help, but no luck. 

Removed installed version, downloaded new vewrsion and installed. Same problem.Version now is 4.21.0016.00

 

 

wjli2
Bit Torrent
Posts: 3,212
Registered: ‎02-16-2008
Location: Australia
Views: 2,720
Message 4 of 6

Re: Rescue and Recovery Backup Service has encountered a Problem needed to close

You may want to burn a copy of the recovery media, and use that to reformat your whole harddrive, i think you got a corrupted harddrive partition. 
fgwdfw
Paper Tape
Posts: 6
Registered: ‎08-31-2008
Location: Dallas, tx
Views: 2,661
Message 5 of 6

Re: Rescue and Recovery Backup Service has encountered a Problem needed to close

Thanks for trying to help me.

 

I never used RR and would not know where to look for the back up partition. 

fgwdfw
Paper Tape
Posts: 6
Registered: ‎08-31-2008
Location: Dallas, tx
Views: 2,603
Message 6 of 6

Re: Rescue and Recovery Backup Service has encountered a Problem needed to close

no luck!

 

removed RR from system which removed RRbackups also. Defragmented the drive. Made sure the Registry is clean.

Re-installed RR 41.21. After restart RR started backup to C:\RRbackups. It seems RR crashed at the end of the job.

 

Installed RRUTIL. RRUTIL could not find RRbackups on drive C:

 

OS = Windos XP professional SP 3.

 

Any help is appreciated

 

 

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