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3 Posts

03-22-2008

Slovenia

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Restore and recovery "factory restore"

2008-03-22, 7:25 AM
Hi al,

I have a R61i on which there is a Vista bussines preinstalled, now I want to to a restore to factory defaults but this option is not there in the restore and recovery. I can only do a restore from my last backup?!?

I created the recovery disks but as I was reading in the help of R&R only if you do factory restore that you can choose which partition you want the instal on (i have another D partition where I backed up my files and don't want it to be deleted), and if you restore from cd's whole disk is deleted and one partion C: is created!

thanks for help

Best regards
Grega
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5 Posts

03-25-2008

NJ

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Re: Restore and recovery "factory restore"

2008-03-25, 20:19 PM
I am bluescreening at every boot.   I am also having the same problem.  I am trying to do a full factory restore but I get an error stating the necessary recovery information is missing. I am not sure of the exact error as I am at work, and my laptop is not with me. But when i get home i will post the exact error. 

When i boot to Acronis disc manager (a disc management software) I can see the recovery files. 

It would be great if someone from Lenovo could offer some support.  I would rather not have to call, but i suppose i will have too.  My laptop is unuseable. 
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3 Posts

03-22-2008

Slovenia

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  • Message 3 of 14

Re: Restore and recovery "factory restore"

2008-03-26, 8:02 AM
Hi,
I contacted my local service provider, and they said that they will need to do a low level install of hard disk to set the factory default state :(

This is the second time I am gona have this laptop on the repair....I really expected more from 1100€ machine since my parents HP for 800€ is working flawlesly.

Bye
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5 Posts

03-25-2008

NJ

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  • Message 4 of 14

Re: Restore and recovery "factory restore"

2008-03-26, 12:45 PM
I also called Lenovo last night and ended up buying an install disc for 45 US.
It would be nice if they just sent one with the machine.. but then they wouldne tb able to charge you 45 dollars when you dont have any other alternative.
I will say though, the support rep I spoke with in Atlanta GA was a real nice guy.  Im not sure how technically savy he was, but still, a nice guy.  And sadly that is all you can really hope for with phone support.


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1185 Posts

11-20-2007

Iowa, USA

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  • Message 5 of 14

Re: Restore and recovery "factory restore"

2008-03-26, 13:19 PM
If you were unable to use the built in restore I would think they would send the restore discs for free. Even so $45.00 is pretty cheap for XP. You won't go to the local store and buy it for that.
______________________________________________________
T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint.
T400 2765-T7U Windows 7

Registered Linux User #160145

FYI: I am not employed by Lenovo
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5 Posts

03-25-2008

NJ

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  • Message 6 of 14

Re: Restore and recovery "factory restore"

2008-03-26, 18:11 PM
Yes, 45 is cheap for XP.  But when I paid for the laptop, did I not also pay for a copy of XP?
Im not going to get into an arguement about this, but i just feel as though a recovery cd / dvd should be provided.   I run a small PC repair company in NJ and the recovery partitions are great...until the HD fails.

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9351 Posts

11-27-2007

SK

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  • Message 7 of 14

Re: Restore and recovery "factory restore"

2008-03-26, 18:31 PM
Isn't that the reason why the option exists to create your own recovery cds?

Andy  

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1185 Posts

11-20-2007

Iowa, USA

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  • Message 8 of 14

Re: Restore and recovery "factory restore"

2008-03-27, 2:01 AM


wrote:
Isn't that the reason why the option exists to create your own recovery cds?



Which is (as I keep preaching) one of the very first things you should do, but many people wait until they have an emergency and it is too late to make the discs. Then they get all grouchy about having to buy the discs. I can't count the times I have told people to make the discs and try them as soon as they get their Thinkpad. Usually they say "I don't need them. I'll just push the blue button." Whatever.
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T400 2765-T7U Windows 7

Registered Linux User #160145

FYI: I am not employed by Lenovo
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5 Posts

03-25-2008

NJ

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  • Message 9 of 14

Re: Restore and recovery "factory restore"

2008-03-27, 13:38 PM
You right, as an expert user, I goofed. I relied on the recovery partiton when i should have created the discs.  I should have followed Murphy's Law and realized the recovery partiton woudlnt work..

And really, what percentage of Lenovo owners know about the need and or ability to create the recovery discs?  5 % ?  10% ?   Maybe 20%....  maybe...



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3 Posts

03-22-2008

Slovenia

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  • Message 10 of 14

Re: Restore and recovery "factory restore"

2008-03-27, 14:22 PM
@jdrew77: "I also called Lenovo last night and ended up buying an install disc for 45 US."
    When I screwed hidden partition on mum's HP (my fault) before creating the recovery discs they sent me the vista install cd +         driver cd for free (from different country)
@andyP & carbon_unit: I agree create recovery discs first, I learned my lesson, so with my thinkpad I created them first thing after I     got into windows. I have the recovery discs but as I mentioned if you do restore with recovery discs whole hard disc (all partitions     included except hidden) get deleted and you end up with only c:\, where with factory default restore from hidden partition you             get to chose on wich partition you want to have windows installed, and first is not an option since I have backuped my files to d:\
@jdrew77: "But when I paid for the laptop, did I not also pay for a copy of XP?"
    when i called lenovo support lady said a sentence that really pisses me off quote: " you got vista with thinkpad for free" I replied to     her : Lady nothing's for free I paid 1100€ for my thinkpad and vista was preinstalled so i paid for vista too!!!




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6 Posts

03-27-2008

Colorado, US

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  • Message 11 of 14

Re: Restore and recovery "factory restore"

2008-03-27, 14:43 PM
Have they already sent you a recovery disc, and are you still within your warranty?  I called yesterday and was told that they will send me the first one for free, but after that it will be $45 if I need any more.
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1185 Posts

11-20-2007

Iowa, USA

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  • Message 12 of 14

Re: Restore and recovery "factory restore"

2008-03-27, 23:16 PM


wrote:
And really, what percentage of Lenovo owners know about the need and or ability to create the recovery discs?  5 % ?  10% ?   Maybe 20%....  maybe...



Jdrew, you are right about that. Maybe 5% but I am doing my best to inform people.
The frustrating part is that I have told hundreds of people about making them on this forum and thinkpads.com forum. Then many of them scoff and say they don't need them. Soon thereafter they are crying the blues because the need them and don't have them. I don't say "I told you so" but I think it.

Maybe I should put this in my sig:

"Have you made your recovery discs yet? What are you waiting for.......a disaster?"
______________________________________________________
T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint.
T400 2765-T7U Windows 7

Registered Linux User #160145

FYI: I am not employed by Lenovo
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5 Posts

03-25-2008

NJ

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  • Message 13 of 14

Re: Restore and recovery "factory restore"

2008-03-29, 15:34 PM
Ok so great, i got the 4 discs, ran them and installed Vista....
3 hours later it finally boots up and i see they gave me Vista home Basic instead of Vista Home Premium...
super
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3965 Posts

11-20-2007

US

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  • Message 14 of 14

Re: Restore and recovery "factory restore"

2008-05-11, 9:20 AM

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